Technology Manager, Mexico City

Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 17 brands; 180+ operating hotels and resorts, with over 90 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.

What you'll do...

As the Technology Manager, you will support three properties, Hyde Mexico City Reforma, Mama Shelter Roma and Mondrian Mexico City Condesa. As a key member of our Technology department, you will be running the Operations and Projects for our hotels. This is an influential role in our Tech team and we’re looking for an experienced individual who relishes the opportunity to make real change to all end users across all our hotels whilst keeping us secure and thinking about best practise.

• Take part in managing complex IT projects through to completion – think Infrastructure upgrades, WiFi Upgrades, Systems Implementations, Hotel Openings….
• Working closely with the teams on site, you’ll support the IT infrastructure, services and support contracts across our hotels, making sure that all Systems are well maintained (Administration/Patching/Upgrades) and IT issues are solved quickly either by us or a third party
• Lead the technology elements for our Hotel/Bar/Restaurant openings
• Think creatively about new technologies & trends that we should be bringing in
• Manage complex network environment with multiple points of interconnectivity and WAN links, making sure that we are GDPR & PCI compliant
• Work with platforms such as Microsoft inTune MDM to manage multiple endpoints.
• Any other reasonable responsibilities as assigned

What we’re looking for…

• Previous experience in IT Projects across multiple sites/projects focus on hospitality.
• Previous experience in IT Management & Operations across multiple sites
• Network experience – Routing, Switching, Firewalls, TCP/IP, DHCP, DNS, VLANs etc.
• Experience with a wide spectrum of IT kit from phone systems to firewalls and beyond
• Enthusiastic about Tech and developments in the IT world
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
• Highly organised and detail orientated, someone you can rely on to know the answers, or where to find them
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way
• Willing to travel. Expenses paid of course!
• Qualified IT professional certifications: MCPs, PMPs, PRINCE2, Vendor Specific Certs.

What’s in it for you...

• The opportunity to embark on an exciting career in a company that is taking off!
• Ennismore’s values and fast-growing environment
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
• The opportunity to challenge the norm and work in a rewarding environment, building global brands
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work