“Tamayyaz– Waiter – Saudis Only”

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

”We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

· To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Standards of Performance.

· To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.

· To carry out any other reasonable duties and responsibilities as assigned.

· To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.

· To perform opening and closing procedures established for the place of work as assigned.

· To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

· To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.

· To ensure that the place of work and surrounding area is kept clean and organized at all times.

· To handle guest enquiries in a courteous and efficient manner.

· To monitor operating supplies and reduce spoilage and wastage.

· To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

• Previous service experience is an asset
• Knowledge about Point of Sale System is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remain calm and courteous at all times

Your team and working environment:

• Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.