Talent and Culture Coordinator

About Our Hotel

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards.

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime.

As a Talent and Culture Coordinator, you will play a vital role in ensuring smooth operations within the Talent & Culture Department. You will act as the primary point of contact for colleagues, assisting them with various Talent and Culture-related requests and inquiries. This role involves a combination of administrative duties, Colleagues relations, and supporting the overall Colleagues experience, aligning with the company’s values and culture.

Key Responsibilities:

Human Resources Administrative Responsibilities

• Ensure all Colleagues files are up to date and current with required information as per HR standards. Conduct regular file audits and file checks to ensure files are updated
• Colleagues Requests: Ensure all Colleagues letter requests are attended to in a timely manner ensuring that requests are handled within 1-2 days of the request.
• Prepare and maintain HR department records.
• Assist the HR department in the day-to-day operation as required;
• Prioritize all phone calls and in-person external and internal visitors. Handle locker requests, name badges, Colleague letters, purchase requisitions and expense reports as necessary.
• Timely raise all purchase requisitions and follow up on delivery of items. Ensure to keep a tracker of the same to take note of timelines.
• Handle all office administration duties such as faxes, mail, phones, copying, office supplies.
• Assist and support Colleague events as appropriate, such as leadership meetings, Colleague receptions and annual events.
• Maintain a confidential filing system for Colleagues files, correspondence, policies and standards
• Maintaining updated termination records for all terminated colleagues & ensuring historical date at all time
• Maintain and communicate the HR monthly establishment report
• In charge of muster roll maintenance in liaison with other departments. 
• Keep a current contact list for all Colleagues
• Work closely with the Colleagues accommodation,  restaurant team  and transportation team to ensure smooth running of the section
• Provide monthly update of the accommodation list for Colleagues accommodation

Colleagues Communication

• Compose correspondence for the department, such as letters, etc. Support internal projects, tracking necessary actions and updating reports as progress is made.
• Ensure bulletin boards and electronic communication devices contain fresh, interesting, timely and accurate information
• Ensure communication to all Colleagues is done in a timely manner
• Prepare all documentation for disciplinary meetings and procedures, ensure all action items are recorded signed off and filed in Colleagues file

Colleagues Recruitment and On and Off Boarding

• Assist in the recruiting function through the Talent Acquisition System and other recruiting tasks as required
• Maintain the administration of the Talent Acquisition process
• Shortlist for future Leaders and Emerging Leader positions, share these with head of sections for further selection
• Schedule all interviews for every level, Ensure interview pack is ready prior to interview, ensure attendees plus panel are aware, block off calendars for interviews,
• Provide candidate feedback post interviews within four days of interviewing 
• Prepare engagement letters for review and approval by Talent and Culture Manager
• Ensure swift on-boarding plan for new hires and interns and schedules for all new hires, ensure all files and documentation is collected
• Collaborate with L&D manager and Clinician to ensure that all areas on boarding for new hires are catered to.
• Ensure swift off boarding process of Colleagues

HR Compliance and Reporting

• Ensure the department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all Colleagues.
• Manage the HRIS with accurate information and backup materials.
• Time and Attendance: ensure to provide monitor time and attendance reports highlighting outliers
• Ensure to collate and enter the write data of hotel reports on a monthly basis for submission and approval to Talent and Culture Manager

Colleagues Engagement

• Engage in all Colleagues Engagement (EES) activities, work closely with the committees related to Colleagues initiatives including monthly recognition, Committee Meetings and Team Gatherings

• Ensure different modes of communication are used to convey messaging to Colleagues
• Foster and promote positive colleague relations through an environment that encourages open communication, trust and mutual respect

• Bachelor's Degree or Diploma in Human Resource Management required.
• Prior experience in administration or human resources essential.
• Advanced proficiency in Microsoft Office Suite.
• Exceptional communication and organizational skills.
• Creative thinker with experience utilizing digital communication tools.
• Demonstrated expertise in using various Applicant Tracking Systems (ATS).
• Strong interpersonal skills and proven problem-solving abilities.
• Highly responsible, dependable, and reliable.
• Ability to collaborate effectively as part of a team.
• Capable of maintaining focus on colleagues needs in a calm and courteous manner

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a remote luxury property