Supervisor, Guest Services (Parking)

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a professional and customer-focused Supervisor, Guest Services (Parking) to join our team in Cairo, Egypt. In this role, you will oversee the parking operations and ensure exceptional guest experiences at our facility. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering top-notch customer service.

• Manage and supervise the parking staff, including scheduling, training, and performance evaluations
• Ensure smooth and efficient parking operations, maximizing space utilization and guest satisfaction
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Implement and maintain parking policies and procedures
• Monitor and maintain parking equipment, reporting any issues or malfunctions promptly
• Collaborate with other departments to coordinate parking needs for special events
• Prepare and analyze reports on parking operations, revenue, and guest feedback
• Ensure compliance with local traffic laws and safety regulations
• Implement strategies to improve parking services and guest experiences
• Handle cash transactions and maintain accurate financial records

• 3-4 years of experience in customer service or hospitality industry
• 1-2 years of supervisory experience
• Excellent customer service skills with a focus on guest satisfaction
• Strong leadership abilities and team management experience
• Effective problem-solving and decision-making skills
• Outstanding verbal and written communication skills
• Proficiency in basic computer applications and parking management systems
• Familiarity with local traffic laws and regulations in Cairo
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Physical ability to stand for extended periods and walk throughout the parking facility
• Fluency in English and Arabic (both written and spoken)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements: Must be legally permitted to work in Egypt.