Supervisor, Banquets (Part-time)

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

Supervisor, Banquets (Part-time)

As a Supervisor, you will be an ambassador of luxury service in Calgary’s only choice for events. As an Event Supervisor you will have the perfect opportunity to touch the hearts of our guests providing warm, engaging service. You will ensure that every moment becomes a memory for our guests.

Reporting to the Director of Event Operations, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the day-to-day aspect of banquet operations to ensure events are executed at a luxury level (maintenance before, during and after the events)
• Providing engaging and luxury service to our guests and colleagues
• Supervise the event team and ensure service standards are followed
• Liaising with clients to ensure all function details are correct and adhered to
• Conduct pre-shift briefings with colleagues for each event
• Process daily banquet bills
• Accountable to complete daily opening and closing duties
• Responsible to ensure all our guests leave with a positive event experience
• Assist in supporting the financial success of the department by monitoring productivity
• To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
• Maintains a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and has the knowledge and tools to work safely.
• Maintain awareness of, and ensuring compliance with all food safety & hygiene policies and procedures are followed at all times.
• Maintain awareness of, and ensuring compliance with all sustainability and food waste reduction/diversion policies, procedures and programs at the hotel.
• To follow all department and hotel policies, procedures and service standards
• Execute all other duties as assigned by the Director of Event Operations or their designate.

• Minimum of two years of supervisory experience in a related role.
• Availability of 16 to 30 hours per week, as required by business volumes.
• Flexible schedule, with availability primarily in evenings and weekends. Must also be available on major holidays (Christmas Day, New Year’s Eve, Mother’s Day, Stampede) and designated blackout dates throughout the year.
• Working knowledge of Microsoft applications (Word, Excel, Outlook, etc.).
• Ability to communicate effectively in English (speak, read, and understand).
• Post-secondary education in hospitality or tourism is an asset.
• Previous experience in a unionized environment is an asset.
• Strong organizational skills with the ability to work independently, self-motivated, and self-directed.
• Ability to work well under pressure in a fast-paced environment.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS