- Full-Time
- Permanent
- RAFFLES
- Wellness & Recreation
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Raffles Doha, Doha, Qatar
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REF21701L
Spa Therapist
Region
Luxury & Lifestyle
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Scope and Objectives
The therapist performs all massage and body treatments in a safe and professional manner, keeping themselves updated with the latest trends and servicing protocols, all in an effort to provide uncompromising experience to the guest.
Job Responsibilities
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
- Knowledgeable about all aspects of treatments, spa therapy and the facility.
- Perform massage and body treatments in a safe, professional and hygienic manner.
- Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
- Report for appointments on time and thoroughly review appointments after completing each service.
- Always maintain a courteous, friendly and professional demeanour with guests.
- Assist in the operations of the reception and thermal areas whenever possible.
- Maintain current professional license.
Administrative and Financial Responsibilities
- Maintain appropriate tracking of guest consultation forms and ensure each guest signs one prior to treatment.
- Responsible for contribution towards monthly retail and treatment targets.
Guest Quality and Operational Excellence
- Recognise arrivals of all VIP guests arriving in both the spa and hotel.
- Ensure the facility is in peak condition at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Perform treatment following brand standards and contribute towards the spa is receiving positive ratings from guest satisfaction surveys.
- Maintain guest confidentiality at all times.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
Education and Experience
- Graduate from an accredited school of massage therapy.
- Minimum of 2 years’ experience as a massage or body therapist.
- Experience and awareness of different, massage, face and body treatment protocols.
- Previous experience in 5-star hotel or day spa is recommended.
- CPR – Basic Rescuer
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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