- Full-Time
- Permanent
- PULLMAN
- Wellness & Recreation
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Pullman New Delhi Aerocity, New Delhi, India
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REF69388U
Spa Therapist
Region
MEA SPAC
- JOB PURPOSE
Perform professional massage therapy and body treatments and remain current with the industry.
Provide uncompromised attention to guest/member service.
- KEY OPERATIONAL RESPONSIBILITIES
Financial-
- Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget.
- To ensure efficient billing of service to clients
Operational –
- Perform all 30, 60 and 120 minute body treatments, as certified/trained to do so.
- Be on time for appointments and thoroughly review appointments after completing each massage.
- Keep work area clean and neat at all times.
- Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required/needed.
- The ability to courteously interact and answer all facility related questions with members and guests.
- Perform loofah treatments and herbal wraps as required.
- Assist in the co‑ordination of Body Tech. services with other spa programmes.
- Insure current trends in body treatment industry.
- Serve as catalyst to promote spa services to members and hotel guests.
- Maintain current professional licenses.
- Report dysfunctional equipment to Operations Manager.
- Work with the Body Tech. Supervisor in the formulation of plans for projects and other areas.
- Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales.
- Assist in the operations of all spa departments as required:
- Fitness
- Facility Operations
- Front Desk/Receptions
- Boutique
- Sales and Marketing
Guest Service-
- To ensure the facility is in peak condition at all times (operations and cleanliness).
- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority.
Administrative Duties-
- Adherence to Standard Operating Procedures Manual.
- To maintain inventory of supplies for the operations of the treatment rooms.
- To maintain accurate as required by provincial regulations.
- To attend weekly/monthly Body Tech. departmental communication meetings.
- Effective scheduling of all Massage Therapists.
Employee Relations –
- To ensure Body Tech. department maintains a positive relationship with all departments in the Spa and Hotel.
- Responsible for being trained in all facility operations.
- To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
- Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
- To ensure all employees adhere to all hotel standards as stated in the employee handbook.
Other Duties –
- Ensure cross trained in all spa departments.
- To carry out any other duties and responsibilities as assigned
- Follow and ensure that all employees follow all safety procedures and practices.
- Adherence of Body Tech. departmental Emergency Procedures/Safety Manual.
- Ensure all departments adhere to all safety practices of THE HOTEL.
- Maintain equipment for Body Techniques and personal equipment in safe working order.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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