Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Scope of Position:
The Spa Therapist is responsible to deliver professional massage therapy, body treatments, ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.
Responsibilities:
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Possess knowledge about all aspect of Movenpick treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
- Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
- Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Movenpick brand standards
- Ensures individualized guest service through acknowledging and responding to needs and expectations
- Reviews guest’s medical history/ waiver and all information ,prior to performing each treatment.
- Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
- Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
- Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
- Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)
- Works with related hotel departments to ensure efficiency in meeting guest needs
- Contributes to the team environment by assisting spa colleagues in all areas
- Participates in the orientation and training of all new/temporary colleagues assigned to Movenpick
- Follows Occupational Health and Safety regulations
- Perform other duties as and when required.
Qualifications
- Minimum of two-year experience in spa industry or hospitality an asset.
- Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in English language (verbal and written) with a second or third language as an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be flexible in terms of working hours, and able to work with little or no supervision.
