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  1. Full-Time
  2. Permanent
  3. M GALLERY
  4. Wellness & Recreation

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Gem Forest Hotel Nairobi - MGallery Collection, Nairobi, Kenya

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REF32821D

Spa Therapist

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.


Job Description

The Spa Therapist at M Gallery Nairobi is responsible for delivering exceptional spa treatments and services to our guests, ensuring a high level of customer satisfaction and wellness experience. The ideal candidate will possess strong skills in various spa therapies, an understanding of guest needs, and the ability to work in a luxurious, fast-paced environment.

Key Responsibilities:

  1. Treatment Delivery:

    • Perform a wide range of spa treatments including massages, facials, body treatments, and other therapeutic services as per established protocols and standards.
    • Customize treatments based on individual guest needs and preferences.
    • Maintain high standards of cleanliness and hygiene throughout the spa and treatment areas.
  2. Guest Experience:

    • Greet and welcome guests in a professional and friendly manner.
    • Conduct consultations to understand guest requirements and provide recommendations.
    • Ensure guest comfort and satisfaction throughout their spa experience.
    • Address and resolve any guest concerns or complaints promptly and effectively.
  3. Operational Excellence:

    • Prepare treatment rooms and ensure they are well-stocked, organized, and inviting.
    • Maintain accurate records of treatments provided and inventory used.
    • Follow all safety and sanitation policies when handling products and equipment.
    • Assist in the promotion of spa services and retail products to enhance revenue.
  4. Team Collaboration:

    • Work collaboratively with other spa staff to ensure smooth operations.
    • Participate in regular training sessions and team meetings.
    • Support spa management in maintaining a positive and productive work environment.
  5. Professional Development:

    • Stay updated with the latest trends and advancements in spa therapies and wellness practices.
    • Pursue continuous education and certifications as required.

 


Qualifications

  • Certification in massage therapy and/or aesthetics from a recognized institution.
  • Minimum of 2 years of experience as a Spa Therapist in a luxury hotel or spa environment.
  • Proficiency in various spa treatments including Swedish, deep tissue, hot stone massage, facials, and body treatments.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation and attention to detail.
  • Ability to maintain professionalism and composure under pressure.
  • Knowledge of health and safety regulations related to spa services.

 


Additional Information

Should be eligible to live and work in Kenya.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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