SPA THERAPIST (F/M/X)

ABOUT ORIENT EXPRESS

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with SILENSEAS - the O.E Corinthian, the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. 

Position Overview:

The Spa Therapist is responsible for delivering exceptional treatments and personalized experiences to guests, ensuring the highest level of service in alignment with luxury hospitality standards. This role requires strong technical expertise in wellness therapies, a warm and professional demeanor, and an innate ability to anticipate guest needs. The Spa Therapist supports the Spa Manager in upholding the spa’s reputation for excellence, while creating a serene, welcoming, and outstanding guest experience.

Responsibilities
• Perform a wide range of luxury treatments including massages, facials, body treatments, and other therapies as per the spa menu and training standards.
• Deliver outstanding guest experiences through personalized service, ensuring guest comfort, privacy, and satisfaction throughout every treatment.
• Maintain a strong understanding of the full spa menu and confidently advise guests on treatments that best suit their individual needs.
• Prepare treatment rooms to the highest standards of cleanliness and presentation before and after every session.

• Ensure that the cabin maintains an adequate level of cleanliness during and after the treatment as well as in the spa area.
• Monitor and ensure the correct usage and replenishment of treatment products and supplies, and reporting stock needs to the Spa Manager.
• Actively contribute to the team’s achievement of sales goals by promoting treatments, upgrades, and retail products.
• Support spa operations by assisting with reception duties, guest bookings, and general spa maintenance when required.
• Adhere strictly to health, safety, hygiene, and sanitation standards as per hotel policies and local regulations.
• Provide feedback to the Spa Manager regarding guest preferences, product performance, and operational improvements.
• Attend and actively participate in all scheduled trainings and team meetings.
• Be consistently well-groomed and present a polished, professional image in line with the hotel’s brand standards.

Qualifications

• Diploma in Aesthetics is mandatory.
• Recognized qualification in massage therapy or holistic treatments is required.
• At least 2 years' experience in a luxury spa or five-star hotel spas is requested.

• Fluent in English and Italian; knowledge of other foreign languages is considered an asset.

• Knowledge of high-end skincare and wellness brands is a plus.
• Experience in retail and up-selling treatments or products is advantageous.

• Strong interpersonal skills and ability to engage with high-end clientele with discretion, empathy, professionalism, and ability to communicate effectively.