- Full-Time
- Internship
- RAFFLES
- Wellness & Recreation
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Raffles Doha, Doha, Qatar
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REF70387I
Spa Receptionist
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Position Summary:
The Spa Receptionist is the first point of contact for all spa guests, responsible for delivering a welcoming, professional, and seamless guest experience. This role includes managing reservations, ensuring smooth front desk operations, and supporting the overall efficiency of the spa. The ideal candidate is personable, detail-oriented, and passionate about wellness and guest service.
Key Responsibilities:
Greet all guests with warmth and professionalism upon arrival.
Handle incoming calls and emails for spa inquiries, bookings, and confirmations.
Schedule appointments and update the booking system accurately.
Provide information about spa services, treatments, and retail products.
Process payments, issue receipts, and manage daily cash handling procedures.
Coordinate guest flow between treatment rooms and relaxation areas.
Maintain a tidy, serene, and inviting front desk and reception area.
Upsell treatments, packages, and retail products to maximize revenue.
Follow all spa SOPs and safety regulations.
Communicate effectively with therapists and other team members to ensure seamless service delivery.
Handle guest feedback and resolve issues or escalate them appropriately.
Perform administrative tasks such as reporting, stock tracking, and filing.
Qualifications:
Previous experience in a spa, wellness center, or luxury hospitality front desk role preferred.
Strong interpersonal and communication skills.
Proficient in booking systems or spa management software (e.g., Zenoti, Book4Time, SpaSoft).
Basic knowledge of spa treatments and wellness services.
Professional appearance and a calm, positive demeanor.
Fluent in English; additional languages are an advantage.
Flexible with working hours, including weekends and holidays.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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