- Full-Time
- Permanent
- FAIRMONT
- Wellness & Recreation
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FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
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REF66344H
Spa Receptionist
Region
Luxury & Lifestyle
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
- Greet and welcome guests with a friendly and professional demeanor.
- Provide information about spa services, treatments, and wellness programs.
- Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
- Manage spa appointments and reservations using our booking system.
- Coordinate with spa therapists and other team members to ensure efficient scheduling.
- Handle changes or cancellations to bookings while accommodating guest needs.
- Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
- Process payments and manage cash handling accurately.
- Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
- Address guest requests, concerns, and feedback promptly and professionally.
- Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
- Ensure that all guest interactions are handled with the utmost respect and confidentiality.
- Stay informed about the spa’s services, treatments, and retail products.
- Promote spa products and upsell treatments or packages as appropriate.
- Provide recommendations based on guest preferences and needs.
- Assist with any special events or promotions organized by the spa.
- Contribute to a positive and collaborative team environment.
- Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
- Ensure the privacy and confidentiality of guest information at all times.
- Fluent English in both oral and written.
- Organized and able to multi-task.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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