Spa Receptionist

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Tierra Santa Healing House at Faena New York is preparing to open its doors and is building its founding team. Rooted in ancient healing traditions and modern wellness, Tierra Santa offers a holistic, guest-centered approach to well-being. The Spa Receptionist serves as the welcoming presence and operational hub of the spa, ensuring a seamless, calm, and elevated guest experience from arrival through departure. This role manages bookings, guest flow, and front-desk operations while maintaining a serene environment consistent with Faena New York’s luxury wellness standards. The Spa Receptionist balances refined guest service with strong organizational and administrative skills.

This is a full time position with an hourly compensation of $36.00 per hour. 

DUTIES AND RESPONSIBILITIES

• Greet guests warmly and professionally upon arrival
• Manage check-in and check-out procedures, ensuring accuracy and efficiency
• Provide clear information regarding spa services, amenities, and policies
• Maintain a calm, polished demeanor that sets the tone for the spa experience
• Assist VIP guests and special requests in coordination with Spa leadership
• Manage spa appointments, cancellations, and modifications using the booking system
• Maximize treatment utilization while maintaining proper pacing and therapist scheduling
• Confirm appointments and manage daily schedules for therapists and aestheticians
• Communicate guest preferences, notes, and special requests to the service team
• Process payments, gratuities, and retail purchases accurately
• Maintain guest profiles, notes, and service history in the system
• Support daily reporting, end-of-day reconciliation, and cash handling
• Maintain cleanliness and organization of reception and retail areas
• Educate guests on spa products and services, supporting retail sales
• Ensure retail displays are organized, stocked, and visually aligned with brand standards
• Assist with inventory tracking and restocking as needed

• 1–3 years of front desk, spa, or luxury hospitality experience preferred
• Strong guest service and communication skills
• Familiarity with spa booking systems and POS platforms
• Comfortable handling payments and administrative responsibilities
• Professional appearance and demeanor
   

SKILLS

• Warm, composed, and guest-focused presence
• Strong organizational and multitasking abilities
• Clear verbal and written communication
• Attention to detail and accuracy
• Ability to remain calm in a fast-paced, guest-facing environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

All your information will be kept confidential according to EEO guidelines.