Spa Receptionist

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:
The Receptionist’ primarily responsibility is to attend to all incoming and outgoing calls and emails (Spa Communications) as well as attend to guests’ arrivals and departure experiences

Responsibilities:

• To consistently offer professional, warm and friendly service to all internal and external guests.
• To have a full knowledge about the spa, ongoing promotions and services offered.
• Thorough working knowledge of all computer and manual procedures in the Spa as laid down in the Standard of Performance Manual.
• To deal with all guests’ situations in a welcoming, courteous, efficient, and caring manner.
• To ensure a smooth check in and the requirements concerning guests are met.
• Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs.
• Ensure smooth check out.
• To promote Spa’s facilities, restaurants and bars wherever possible.
• Comply with company’s grievance and disciplinary procedures at all times.
• To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
• To have a thorough understanding of all security regulations applicable to the Spa.
• To attend daily meetings.
• To have meticulous attention to detail in daily operations including taking bookings, guest information (data capturing), email communication and handling of payments.
• To co-ordinate and schedule day-to-day bookings in order to maximize Spa Revenue

• Must possess outstanding guest services skills, professional presentation and good communication skills.
• Previous Receptionist or Switchboard experience preferred.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be responsible and reliable.
• Must be a great team player.
• Must be physically fit.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.