SPA Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Job Description

• Daily Operations: Manage all spa, wellness, and fitness facility operations to ensure 5-star brand standards.

• Team Management: Recruit, mentor, schedule, and evaluate spa therapists, receptionists, and support staff.

• Revenue Management: Oversee budget planning, financial reporting, and the creation of promotional packages to drive sales.

• Quality Control: Ensure consistent service delivery, cleanliness, and maintenance of all spa and thermal equipment.

• Guest Relations: Proactively manage guest feedback and maintain high levels of guest satisfaction and personalization.

• Inventory Control: Manage procurement, stock levels, and cost-efficiency for all spa products and professional supplies.

• Compliance: Uphold strict health, safety, and hygiene standards in accordance with resort policy and government regulations.

Qualifications

• Education: Bachelor’s Degree or Diploma in Hospitality Management, Business, or professional Spa Therapy certification.

• Experience: 3–5 years of proven experience as a Spa Manager or Assistant Spa Manager in a luxury resort or hotel.

• Technical Proficiency: Expert knowledge of wellness trends and proficiency in Spa/Property Management Software (e.g., SpaSoft, Opera).

• Financial Acumen: Strong ability to manage P&L, budget forecasting, and inventory optimization.

• Leadership: Demonstrated capability to lead, motivate, and develop a high-performing team.

• Languages: Fluent in English (oral and written); knowledge of additional languages is an asset.

• Attributes: Exceptional grooming, professional demeanor, and ability to handle high-pressure environments.

• Network: Prior experience with international luxury hotel chains (Accor, Marriott, IHG, etc.) is highly preferred.