Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Reporting to the Hotel Manager, the Spa Manager is a Head of Department position, who will be in charge of the wellness facility, and managing the operation and business sides of the Spa:
- Establish, direct and maintain the standards of Spa’s etiquette and service in all interactions with guests and employees.
- Consistency and understanding when implementing Spa’s business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative.
- Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial and marketing opportunities are maximized.
- Hire, train, and manage team members to be accountable for their actions and to be conversant in the business objectives.
- Monitor activities and issues daily. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa and competitive spas.
- Set the example by using proper etiquette and professionalism at all times following the LQA standards.
- Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour, and to direct effectively.
- Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned.
- Assist team members where needed in all aspects of the business operation.
- Practice methods, which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.
Qualifications
The following knowledge, skills and abilities are required:
- Attention to detail, style and aesthetics of hotel and spa is critical.
- Outstanding verbal and written communications skills.
- Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
- The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
- A creative and inventive manager who operates in a space where there is no box.
- College Degree in Hospitality / Wellness or similar field.
- 5 years experience in similar role.
- Fluent in English. Additional language is a plus.
