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  1. Full-Time
  2. Permanent
  3. Wellness & Recreation
  4. ACCOR

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Pullman Phu Quoc Beach Resort, Phu Quoc, Vietnam

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REF68760Q

SPA-LIFESTYLE AND RECREATION MANAGER - PULLMAN PHU QUOC BEACH RESORT

Region

MEA SPAC


Company Description

https://pullmanphuquoc.com/


Job Description

We are seeking a dynamic and experienced Spa-Lifestyle and Recreation Manager to join our luxury resort in the beautiful island of Phu Quoc, Vietnam. As the Spa-Lifestyle and Recreation Manager, you will be responsible for overseeing all aspects of our spa and wellness facilities, ensuring exceptional guest experiences and driving the success of our wellness programs.

  • Develop and implement innovative spa treatments, wellness programs, and recreational activities that align with current industry trends and guest preferences
  • Lead and inspire a team of spa therapists, fitness instructors, and recreation staff to deliver outstanding customer service and maintain high standards of performance
  • Manage the day-to-day operations of the spa and recreation facilities, including scheduling, inventory management, and maintenance
  • Create and execute marketing strategies to promote spa services and increase revenue
  • Monitor and analyze financial performance, prepare budgets, and implement cost-control measures
  • Ensure compliance with health and safety regulations, and maintain the highest standards of hygiene and cleanliness
  • Collaborate with other departments to create integrated wellness experiences for guests
  • Handle guest inquiries, feedback, and complaints in a professional and timely manner
  • Stay informed about industry trends and best practices to continuously improve spa and recreation offerings

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Minimum 3-5 years of experience in spa management or a related role within the luxury hospitality industry
  • Proven leadership skills with the ability to motivate and develop a high-performing team
  • Strong financial acumen and experience in budgeting and revenue management
  • Excellent customer service skills and a passion for delivering exceptional guest experiences
  • Proficiency in spa management software and Microsoft Office Suite
  • In-depth knowledge of spa treatments, wellness practices, and current fitness trends
  • Experience in developing and implementing successful marketing strategies for spa and wellness services
  • Strong organizational and time management skills with the ability to multitask effectively
  • Excellent communication and interpersonal skills
  • Fluency in English; knowledge of Vietnamese language is a plus
  • Spa management certification is preferred
  • Understanding of Vietnamese culture and hospitality standards is an advantage

Additional Information

Competencies

  • Excellent leadership, interpersonal and communication skills
  • Detail-oriented and highly reliable in thorough execution and follow-through
  • Ability to work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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