Company Description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description
Job Description
The Spa & Wellness Director is responsible for curating and delivering an exceptional wellness journey at Raffles Seychelles, seamlessly integrating the spa, fitness, kids club and overall well-being offerings for guests. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles brand ambassador, the Spa & Wellness Director brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care.
Qualifications
1. Strategic Leadership
- Develop and implement a holistic wellness strategy that aligns with Raffles ultra-luxury positioning and wellness philosophy.
- Lead business planning, annual budgeting, and capex development for the Spa & Wellness division.
- Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.
- Actively participate in hotel executive meetings
2. Operational Excellence
- Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.
- Ensure daily operational excellence through regular walkthroughs, LQA audits, safety and hygiene protocols, and preventive maintenance coordination.
- Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.
3. Guest Experience & Personalization
- Design and implement unique wellness experiences that reflect the local culture and the Raffles Emotional Wellbeing pillars.
- Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.
- Lead VIP coordination, guest recovery, and guest preference mapping.
4. Team Leadership & Culture
- Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.
- Conduct regular performance reviews, development plans, and team engagement sessions.
- Align team behaviors with Raffles values, ensuring cultural and emotional intelligence in all interactions.
- Lead departmental briefings, wellness education, and cross-training programs.
5. Financial & Revenue Management
- Manage spa P&L, including forecasting, budgeting, and achieving targeted revenues and GOP.
- Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.
- Implement strategic promotions, upselling training, and dynamic pricing.
- Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail).
6. Sales, Marketing & Branding
- Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.
- Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.
- Represent Spa & Wellness in media opportunities, VIP briefings, and site inspections.
- Partner with PR and marketing for local and international brand exposure.
7. Sustainability & Compliance
- Ensure the use of sustainable products, eliminate single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.
- Ensure full compliance with standards, hygiene protocols, and health regulations.
- Coordinate emergency and safety training specific to spa and fitness environments.
Additional Information
- Understanding of ultra-luxury guest expectations and brand alignment.
- Experience in project coordination.
- Experience in remote island location recommended
- A proactive, anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with luxury standards.
