Spa & Membership Sales Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Scope and Objectives:

The Spa & Membership Sales Manager is responsible to sell elite memberships for our luxury spa, gym, pool, and longevity treatment section. The ideal candidate will be a skilled sales professional with a passion for wellness, capable of engaging with high-net-worth individuals and promoting our exclusive offerings. This role is focused on driving membership sign-ups, fostering long-term relationships, and achieving sales targets.
 

Key Responsibilities:
 

1. Elite Membership Sales:
   • Sell elite memberships to prospective clients, offering a tailored and luxury experience that aligns with their wellness and lifestyle goals.
   • Actively prospect and engage potential clients through direct sales, referrals, networking events, and partnerships.
   • Close sales by effectively communicating the benefits and exclusive offerings of the hotel’s spa, gym, pool, and longevity treatment sections.
   • Track, monitor, and report on membership sales performance, achieving and exceeding set targets.
2. Customer Engagement & Relationship Management:
   • Build and maintain strong relationships with current and potential members, ensuring a personalized and consultative sales approach.
   • Offer personalized tours of the spa, gym, and wellness facilities, highlighting key features and benefits of elite memberships.
   • Provide detailed information on membership packages, treatment options, and wellness programs tailored to individual needs.
   • Ensure smooth membership sign-up and renewal processes, with regular follow-ups to ensure member satisfaction and retention.
3. Lead Generation & Networking:
   • Actively generate leads through various channels such as events, personal networks, local businesses, and collaborations with hotel guests.
   • Partner with the marketing team to develop strategies for lead generation and member acquisition, including special offers, exclusive events, and promotions.
   • Participate in promotional events and networking opportunities to enhance the brand presence and attract new members.
4. Sales Reporting & Administration:
   • Maintain accurate and up-to-date records of memberships, leads, and client interactions in the hotel’s CRM system.
   • Provide regular sales reports to management, detailing key metrics such as membership growth, renewals, and sales performance.
   • Ensure proper documentation of contracts, payments, and member agreements.
5. Customer Service & After-Sales Support:
   • Act as the primary point of contact for new and existing members, ensuring their needs and concerns are addressed promptly.
   • Organize and manage member onboarding, ensuring a seamless experience from sign-up to using spa and wellness services.
   • Support members in discovering additional services and upgrades, enhancing their overall experience and satisfaction.

Qualifications & Skills:

• • Proven experience (3+ years) in luxury sales, ideally in a spa, wellness, or hospitality environment, with a strong focus on membership sales.
  • Strong track record of achieving or exceeding sales targets in a luxury setting.
  • Excellent communication and interpersonal skills, with the ability to connect with high-net-worth individuals and VIP clientele.
  • Exceptional negotiation and closing skills, with the ability to create tailored sales pitches that resonate with individual needs.
  • Self-motivated, results-driven, and able to work independently.
  • Strong organizational and time-management skills.
  • Proficiency in CRM systems, sales tracking, and Microsoft Office.

Preferred:

• • Background or interest in wellness, fitness, spa treatments, or longevity.
  • Experience working with elite clientele or in a high-end luxury environment.
  • Knowledge of spa and wellness trends, as well as longevity treatments.