Company Description
Company Description
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Consistently provide warm, professional, engaging, and personalized poolside service.
- Welcome guests and establish a genuine connection from the beginning of their experience.
- Maintain complete knowledge of Pool Lounge policies, procedures, service standards, menus, and beverage offerings.
- Maintain detailed knowledge of cocktails, spirits, wine, beer, coffee, specialty beverages, and non-alcoholic selections.
- Maintain detailed knowledge of food offerings, ingredients, preparation methods, allergens, and dietary considerations.
- Confidently guide guests through menu selections and provide thoughtful recommendations.
- Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests.
- Accurately take food and beverage orders and communicate special requests, allergies, and modifications.
- Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing.
- Provide attentive service to guests seated at tables, loungers, cabanas, and designated poolside areas.
- Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences.
- Anticipate guest needs, including beverage refills, food service, amenities, and other reasonable requests.
- Monitor guest satisfaction throughout the experience and proactively address concerns.
- Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management.
- Assist with VIP experiences, cabana service, special occasions, private events, and hotel functions.
- Follow all responsible alcohol service procedures and applicable Louisiana alcohol regulations.
- Monitor guest consumption and exercise appropriate judgment regarding alcohol service.
- Present guest checks and accurately process payments in accordance with hotel procedures.
- Follow all cash-handling and credit-card procedures.
- Maintain clean, organized, and properly stocked service stations and guest areas.
- Clear and reset tables and service areas promptly.
- Monitor the presentation and cleanliness of assigned poolside areas.
- Communicate poolside safety, maintenance, or guest concerns promptly to leadership.
- Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, services, and local attractions.
- Assist guests with hotel and local recommendations when appropriate.
- Participate in pre-shift meetings, tastings, training, and departmental meetings.
- Assist with opening and closing duties, side work, stocking, cleaning, and operational responsibilities.
- Follow all food safety, sanitation, health, and pool-area safety procedures.
- Maintain a clean, pressed, and professional appearance consistent with Fairmont standards.
- Uphold the luxury hospitality standards and New Orleans spirit of Fairmont New Orleans.
- Perform additional duties as assigned.
Qualifications
- Previous Server experience preferred.
- Previous luxury hotel, upscale restaurant, resort, pool, or lounge experience preferred.
- Strong knowledge of food, wine, spirits, cocktails, and beverage service.
- Knowledge of New Orleans cuisine and hospitality is an asset.
- Excellent communication and interpersonal skills.
- Strong guest service and relationship-building abilities.
- Strong organizational and multitasking skills.
- Ability to remain polished and composed in a high-volume environment.
- Professional appearance and polished demeanor required.
- Previous POS experience preferred; training will be provided.
- Alcohol awareness certification preferred.
- Food safety certification required or ability to obtain.
- Ability to work outdoors for extended periods in warm and humid weather.
- Ability to safely navigate poolside and wet surfaces.
- Ability to work flexible schedules including days, evenings, weekends, holidays, and extended shifts.
- Must be legally authorized to work in the United States.
- Must meet applicable Louisiana requirements for alcohol service.
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
