Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The purpose of this role is to deliver a memorable and professional five‑star in‑room dining experience, ensuring every guest feels personally cared for in the comfort of their own space. You will enhance each interaction by sharing your knowledge of our food and beverage offering, guiding guests to the best choices for their stay. By consistently upholding all service standards, policies, and procedures, you help create refined, luxury moments that define the in‑room dining experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Engage with guests to offer exceptional experiences across all aspects of in room dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems’ at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
