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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Food & Beverage

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Fairmont The Norfolk, Nairobi, Kenya

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REF72353O

Server

Region

Luxury & Lifestyle


Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Sets up and tears down service stations
  • Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.
  • Provides service within Fairmont and Hotel Standards
  • Fosters a welcoming culture
  • Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
  • Cash Handling
  • Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings
  • Tailors Service flow to the diner’s needs
  • Review daily reports, arrival, VIP, group following up on action items
  • Aware of all business within hotel on a daily basis and able to guide guests accordingly
  • Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
  • Attend to all guest requests, being constantly aware of anticipating guests needs.
  • Ensure smooth running of each table.
  • Help to ensure the smooth running of all guest's requirements and needs on each table.
  • Clear away any used crockery, cutlery etc.
  • On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications

  • Minimum 1 year experience in Food and Beverage preferably at a luxury property
  • An operational knowledge and proficiency in Point of Sale System an asset
  • Excellent written/verbal communication and interpersonal skills
  • Strong guest service orientation
  • Able to balance a variety of conflicting priorities while providing guest service

Additional Information

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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