Company Description
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job Description
As a Server with Fairmont Ajman, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Key Responsibilities:
- Welcome and acknowledge guests in a warm, friendly, and professional manner.
- Provide attentive and personalized food and beverage service throughout the guest experience.
- Communicate confidently with guests, understanding their needs and preferences.
- Present menus, explain food and beverage offerings, and provide recommendations when required.
- Take and accurately process guest orders, ensuring special requests and dietary requirements are communicated to the relevant team members.
- Serve food and beverages efficiently and according to established service standards.
- Maintain a strong knowledge of the restaurant's menus, promotions, ingredients, and beverage offerings.
- Anticipate guest needs and respond promptly to requests, concerns, and feedback.
- Ensure tables, service areas, and equipment are clean, organized, and properly maintained at all times.
- Assist with restaurant opening and closing procedures, including mise-en-place and replenishment.
- Coordinate effectively with the kitchen, bar, stewarding, and other departments to ensure smooth service.
- Follow all food safety, hygiene, health and safety, and hotel standards.
- Handle guest complaints professionally and escalate concerns to the Supervisor or Manager when required.
- Promote additional food and beverage offerings where appropriate to maximize guest satisfaction and outlet revenue.
- Support colleagues and contribute to a positive and collaborative team environment.
- Participate in hotel training programs and continuously develop product and service knowledge.
- Perform any other reasonable duties as assigned by the F&B Supervisor or Manager.
Qualifications
- Previous experience in a food and beverage operation, preferably within a luxury hotel or upscale restaurant is an asset
- Previous point of sale system experience an asset, but not required
- High school diploma or equivalent; hospitality qualification is an advantage.
- Good command of English; additional languages are an advantage.
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Positive attitude, professional appearance, and excellent grooming standards.
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Flexible to work shifts, weekends, and public holidays.
Additional Information
What is in it for you:
- Comprehensive medical coverage as per company policy.
- Enjoy meals on duty.
- All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
- Enjoy special discounts at our restaurants and outlets.
- Benefit from a wide range of learning opportunities and development programs through our Academy.
- Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
- Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
