Company Description
Company Description
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently provide professional, warm, engaging, and personalized service in alignment with Fairmont and Delmonico Steakhouse standards
- Create memorable guest experiences by anticipating needs, demonstrating genuine hospitality, and maintaining a strong presence throughout the dining experience
- Demonstrate a complete understanding of all restaurant policies, procedures, service standards, and steps of service
- Develop an in-depth knowledge of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and culinary techniques
- Maintain extensive knowledge of the restaurant’s wine, spirits, cocktail, and beverage offerings and confidently assist guests with selections and pairings
- Demonstrate knowledge of New Orleans culinary traditions and the philosophy behind Chef Emeril Lagasse and the Delmonico Steakhouse concept
- Communicate menu items, ingredients, preparation methods, and recommendations in an informative, engaging, and approachable manner
- Assist guests with menu selections while accommodating dietary restrictions, allergies, preferences, and special requests with care and attention to detail
- Demonstrate confidence in describing and presenting premium steakhouse offerings, including cuts, temperatures, preparation styles, and appropriate accompaniments
- Work closely with culinary, beverage, and service teams to ensure seamless execution and an exceptional guest experience
- Follow all food safety, sanitation, and responsible alcohol service policies and procedures
- Attend and actively participate in pre-meal briefings, tastings, training sessions, and departmental meetings to continually enhance product knowledge and service excellence
- Remain current on hotel offerings, promotions, events, and guest experiences throughout Fairmont New Orleans
- Accurately process cash and non-cash transactions while following all procedures related to shift-end reports, cash handling, deposits, and due backs
- Ensure all tables, service stations, linens, and dining areas are properly maintained and presented according to Delmonico Steakhouse standards
- Accurately count and reconcile linen at the conclusion of each shift
- Report to work on time in a clean, pressed, and professional uniform with required name badge and grooming standards
- Maintain a polished and professional appearance consistent with the luxury standards of Fairmont New Orleans
- Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
- Perform other duties as assigned
Qualifications
- Previous experience as a Server in an upscale, luxury, fine dining, or high-volume restaurant environment preferred
- Passion for hospitality, food, wine, spirits, and creating exceptional guest experiences
- Strong knowledge of food and beverage service, with a willingness and ability to continuously develop product knowledge
- Excellent verbal and written communication skills
- English fluency is required; additional languages are an asset
- Highly responsible, reliable, and detail-oriented
- Strong interpersonal and problem-solving skills with the ability to confidently interact with a diverse clientele
- Ability to remain composed and professional while working in a fast-paced, high-energy environment
- Ability to work collaboratively as part of a team while independently managing assigned responsibilities
- Previous Micros or POS experience is an asset; training will be provided
- Ability to work a flexible schedule, including evenings, weekends, holidays, and special events
- A genuine passion for New Orleans hospitality and a desire to represent the Delmonico Steakhouse and Fairmont New Orleans brands with pride
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
