Company Description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Welcome guests with warmth, professionalism, and genuine New Orleans hospitality.
- Provide attentive, personalized service throughout the guest experience while anticipating needs and exceeding expectations.
- Demonstrate comprehensive knowledge of the Bleu Perdu menu, including food and beverage offerings, ingredients, preparation methods, and pricing.
- Accurately take and enter food and beverage orders while ensuring all guest requests, preferences, allergies, and dietary restrictions are properly communicated.
- Confidently describe menu items, make recommendations, and assist guests with selections based on their preferences.
- Maintain strong knowledge of wine, beer, spirits, cocktails, and non-alcoholic beverages and provide appropriate recommendations when requested.
- Deliver food and beverages promptly and according to established presentation and service standards.
- Monitor guest satisfaction throughout the dining experience and proactively address needs, requests, and special occasions.
- Ensure tables are properly set, maintained, and cleared throughout service.
- Maintain clean, organized, and fully stocked service stations and dining areas.
- Accurately process guest checks and payments while following all cash-handling and credit card procedures.
- Follow proper portion control, service standards, and procedures to minimize waste and maintain consistency.
- Follow all responsible alcohol service requirements and hotel policies regarding the service of alcoholic beverages.
- Verify identification when required and ensure alcoholic beverages are served responsibly and in accordance with applicable laws and hotel standards.
- Maintain proper sanitation, food safety, and cleanliness standards throughout the restaurant and service areas.
- Collaborate closely with bartenders, culinary teams, hosts, runners, bussers, and other hotel colleagues to ensure seamless and efficient service.
- Communicate effectively with the culinary team regarding special requests, allergies, modifications, and guest preferences.
- Address guest questions, requests, and concerns promptly and professionally, involving leadership when appropriate.
- Assist with opening and closing procedures, including side work, cleaning, restocking, table setup, and completion of required checklists.
- Maintain a polished appearance and consistently adhere to Fairmont's grooming and uniform standards.
- Protect guest privacy and confidentiality and demonstrate discretion when serving VIP and high-profile guests.
- Participate in training, menu tastings, food and beverage education, and other initiatives designed to enhance the guest experience.
- Support fellow team members and contribute to a positive, collaborative, and service-focused environment.
- Perform additional duties and responsibilities as assigned by management.
Qualifications
- Previous serving experience in an upscale restaurant, luxury hotel, fine dining, or similar hospitality environment preferred.
- Knowledge of food and beverage service, including wine, beer, spirits, cocktails, and non-alcoholic beverages.
- Strong understanding of responsible alcohol service practices.
- Excellent communication and interpersonal skills.
- Ability to engage guests in a warm, professional, and authentic manner.
- Strong menu knowledge and ability to confidently make food and beverage recommendations.
- Strong attention to detail and commitment to delivering exceptional service.
- Ability to remain composed and professional in a fast-paced, high-volume environment.
- Strong teamwork and collaboration skills.
- Ability to accurately handle cash and credit transactions.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
- Required alcohol-service certification in accordance with applicable Louisiana requirements and hotel standards.
- Food safety certification preferred or required in accordance with applicable requirements.
Additional Information
What will you bring to this role?
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
- Create an environment where colleagues are empowered, supported and recognized
- Drive top performance to achieve exceptional results
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.
