Company Description
Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.
Job Description
Strategically direct, coordinate, and oversee the immaculate presentation and maintenance of guest rooms and public areas, ensuring every aspect embodies the brand’s uncompromising standards of luxury and excellence.
Uphold and enforce the highest levels of service and quality as defined in the company’s procedural manuals, meticulously attending to every detail to deliver an unparalleled guest experience.
Ensure guest rooms consistently reflect superior standards of cleanliness, presentation, and comfort, aligning with the hotel’s refined aesthetic and luxury benchmarks.
Inspire and lead the team through Heartist trainings, cultivating creativity, innovation, and a culture of continuous improvement, while fostering a motivated and high-performing workforce dedicated to the seamless operation of the hotel.
Qualifications
Advanced proficiency in hotel systems such as OPERA, POS, MS Office (especially Excel and PowerPoint), as well as online review management platforms, ensuring precise and efficient operational control.
Solid experience in team supervision and leadership, fostering excellence, motivation, and professional development among staff.
In-depth knowledge of quality audit programs and guest experience management, ensuring adherence to the highest standards of luxury service.
Strong competencies in effective communication, responsibility, innovation, change management, analytical thinking, and proactivity, with a focus on luxury service excellence, teamwork, and conflict resolution.
Advanced English, with the ability to communicate fluently and professionally in international environments.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS
