- Full-Time
- Permanent
- ACCOR
- Others
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Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
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REF52331X
Senior Dive Instructor
Region
MEA SPAC
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- Supports Dive Center (Assistant) Manager and acts as the person in charge when the Manager is on leave.
- Ensure task completion as per daily briefing, dive & watersports manager instructions and Company SOP.
- Guarantee at any time the guests and other staff safety during activities.
- Promptly and appropriately, react in case of an emergency.
- Professionally interact pro-actively and positively with guests at any time.
- Provide all information about excursions, diving, watersports to guests.
- Promote and upsell diving courses, watersports activities and other excursions.
- Answer calls professionally providing complete information and promoting activities.
- Follow up, reporting guest complaints up to Dive Center Manager.
- Give engaging and complete briefing to guests with particular emphasis to safety briefings.
- Guide diving, courses, and excursions activities according to PADI and Company standards and SOP, always with maximum focus on safety and service quality.
- Whenever required help other team members.
- Fulfil all paperwork requirement as per SOP and verbal instructions.
- Maintenance and hygiene of the equipment and the facility.
- Keep Dive & Watersports Manager updated with regards to number of stocks, gear, spares and other equipment
- Update bookings on the following day, make planning and communicate with team.
- Checking the arrival in-house guest list in MOR, emails and bills to ensure proper closing and posting.
- Conforms to policies and procedures, laid down by the Company and carry on duties & responsibilities as directed by the reporting Manager/ Supervisor.
- Ensure that all communications are properly conveyed up and down the scale of command.
- PADI Master Scuba Diver Trainer (MSDT) or above, including Enriched Air Instructor: To ensure the ability to teach a wide variety of PADI specialty courses.
- Aqualung Technician Certification: This should be a compulsory requirement.
- Dive Compressor Operation and General Maintenance: Proficiency in operating and maintaining dive compressors is a must.
- Minimum Two Years of Teaching Experience; previous working experience in a resort environment in the Maldives is preferred.
- Computer Literacy: Proficiency in Microsoft Office and general computer skills, enabling the candidate to assist with office and administrative tasks when needed.
- Sales and Customer Service Experience: Ability to promote courses, dive packages, and excursions to guests.
- Logistics and Inventory Management: Experience in managing dive schedules, boat logistics, and dive center inventory.
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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