Security Officer

1. Knowledge

• Intermediate level of reading, writing and oral knowledge in the English language.
•  Experienced in CPR, first aid, firefighting and crowd control.
•  Previous experience in security work and certified by law enforcement.
• To have thorough knowledge of all SOP’s and P&P’s for Security Department
• To have thorough knowledge of local rules and regulations
• To have extensive knowledge of hospitality sector, especially upper luxury segment
• To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,

2. Service

• Foster Raffles Values; Excellence, Respect, Integrity  Caring
• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
• Go extra mile to make sure every employee's needs are not just met, but exceeded.
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Assist and support other departments in order to create team spirit
• Assist and support team members and departments to take their performance from good to great with necessary tools
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence

• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me

3. Operations

• Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
• Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
• Performs to conduct VIP escorts in a professional and courteous manner.
• Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
• Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
• Ensure that both guests and staff are in a safe, secure and health conscious environment.
• Assists in implementing preventive safety and security programs.
• Finds solutions to challenges while remaining calm.
• Constantly seeks better ways to serve guests and implement solutions.
• Provides a genuine and consistent level of exceptional service, makes the guest feel special.
• Remains calm and attentive, and displays concern regardless of the circumstances.
• Proactively offers to work additional shifts or hours in light of organizational demands.
• Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
• Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
• Perform tasks to serve guest better regardless of his or her role (or department).
• Develops different approaches to his or her work and discusses these ideas with management before implementation.
• Consistently completes required department / individual projects.

4. Leadership

• Act as Security team member to provide best service to all team members
• Participate in coaching and counseling 
• Ensure professional practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

5.Values

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

1. Knowledge

• Intermediate level of reading, writing and oral knowledge in the English language.
•  Experienced in CPR, first aid, firefighting and crowd control.
•  Previous experience in security work and certified by law enforcement.
• To have thorough knowledge of all SOP’s and P&P’s for Security Department
• To have thorough knowledge of local rules and regulations
• To have extensive knowledge of hospitality sector, especially upper luxury segment
• To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,

2. Service

• Foster Raffles Values; Excellence, Respect, Integrity  Caring
• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
• Go extra mile to make sure every employee's needs are not just met, but exceeded.
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Assist and support other departments in order to create team spirit
• Assist and support team members and departments to take their performance from good to great with necessary tools
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence

• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me

3. Operations

• Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
• Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
• Performs to conduct VIP escorts in a professional and courteous manner.
• Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
• Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
• Ensure that both guests and staff are in a safe, secure and health conscious environment.
• Assists in implementing preventive safety and security programs.
• Finds solutions to challenges while remaining calm.
• Constantly seeks better ways to serve guests and implement solutions.
• Provides a genuine and consistent level of exceptional service, makes the guest feel special.
• Remains calm and attentive, and displays concern regardless of the circumstances.
• Proactively offers to work additional shifts or hours in light of organizational demands.
• Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
• Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
• Perform tasks to serve guest better regardless of his or her role (or department).
• Develops different approaches to his or her work and discusses these ideas with management before implementation.
• Consistently completes required department / individual projects.

4. Leadership

• Act as Security team member to provide best service to all team members
• Participate in coaching and counseling 
• Ensure professional practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

5.Values

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals