Sales Manager (Leisure)

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Manager (Leisure). Reporting to the Director of Transient Sales, the Sales Manager (Leisure) is responsible for driving transient leisure revenue through wholesale tour operators, online travel agencies (OTAs), leisure travel partners, and emerging golf travel opportunities. This role will focus on identifying new business opportunities, growing existing accounts, expanding distribution channels, and increasing market share across key leisure segments. The successful candidate will develop strong industry relationships while positioning Fairmont Southampton as Bermuda's leading luxury resort destination.

This position may be based in Bermuda, the Northeastern United States, or Miami, and requires regular travel to key markets, partner meetings, and industry events.

Key Responsibilities

Wholesale & OTA Sales

• Develop and execute sales strategies to grow leisure room night production and revenue through wholesale, OTA, and leisure travel channels.
• Identify, solicit, negotiate, and manage new and existing leisure accounts.
• Maintain strong relationships with tour operators, wholesalers, destination specialists, online travel agencies, and other leisure distribution partners.
• Negotiate account agreements, promotional opportunities, and tactical campaigns that drive revenue and market share.
• Monitor production, market trends, and competitive activity to identify opportunities for growth.

Golf Leisure Development

• Support the development of Fairmont Southampton's golf leisure business through relationships with golf tour operators, golf wholesalers, and specialty travel advisors.
• Identify opportunities to package accommodations, golf, and destination experiences to drive incremental room nights and revenue.
• Collaborate with resort and golf operations teams to position Fairmont Southampton as a premier golf destination in Bermuda.

Account Management & Business Development

• Conduct regular sales calls, virtual presentations, and business development activities with existing and prospective partners.
• Develop account plans and strategies for key producers.
• Host site inspections, familiarization trips, and educational events for travel professionals and industry partners.
• Maintain accurate account information, activity reporting, and sales forecasts.

Industry Representation

• Represent Fairmont Southampton and Bermuda at trade shows, sales missions, industry events, and partner functions.
• Build awareness and preference for the resort across targeted leisure markets.
• Act as a brand ambassador, promoting the resort's unique experiences and competitive advantages.

Commercial Collaboration

• Work closely with Revenue Management, Marketing, and Commercial teams to maximize profitability and market performance.
• Support broader transient sales initiatives, including luxury travel advisor and consortia engagement, as required.
• Contribute to annual business planning, budgeting, forecasting, and strategic initiatives.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 3 years of experience in hotel sales, leisure sales, wholesale sales, OTA account management, or travel industry business development.
• Experience working with wholesale tour operators, leisure travel distribution channels, or online travel agencies preferred.
• Knowledge of golf travel, golf tour operators, or luxury leisure travel is an asset.
• Experience with Opera Cloud and related hotel sales, reservation, and CRM systems preferred.

Education

• Bachelor's degree in Hospitality, Business, Marketing, or a related field preferred.

Competencies, Knowledge & Skills

• Strong relationship-building, negotiation, and presentation skills.
• Proven ability to identify opportunities, generate new business, and grow market share.
• Excellent organizational, communication, and time management skills.
• Proficiency in Microsoft Office and CRM systems.

Personal Attributes, Culture & Values

• Self-motivated with the ability to work independently and collaboratively within a high-performing team.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.