Sales Manager

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

To manage sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. 

KEY ROLES & RESPONSIBILITIES

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on weekly basis
• Prepare monthly Hit List of accounts to penetrate for the following month
• Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare monthly action plan for main market segment
• Monthly review account profile/based on room nights production and average rate
• Monitor Competitors Rate Strategy, Account penetration and Marketing activities to maintain a competitive edge
• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals and meet and greet accordingly
• Cross-sell sister properties & update ADOS on global accounts’ potential for GSO target
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel client events and local community business events and networking
• Daily report to the ADOS on market trends and business leads
• Performs related duties and special projects assigned

• Bachelor’s Degree
• Minimum two+ years’ experience in hotel operations, related to or preferably in corporate sales

• Ability to prioritize, organize work assignments and follow-up
• Ability to execute a multitude of tasks on a timely basis
• Ability to promote positive relationships with guests and staff
• Ability to ensure security and confidentiality of guests and hotel data
• Ability to work independently without direct supervision as well as cohesively as a team
• Ability to be a clear thinker, analyze and resolve problems with good judgment
• Outstanding writing and oral communication skills; ability to interface confidently with high profile customers and media