Sales Manager (Corporate Segment)

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

To lead, develop, and maximize business opportunities within the corporate segment by establishing strong relationships with local and multinational companies, corporate organizations, and business partners. Responsible for developing and implementing effective sales strategies, managing key corporate accounts, generating new business, and achieving revenue targets to maximize the hotel's overall business performance.

Key Responsibilities

A. Sales Strategy & Business Development

1. Develop and implement strategic sales plans to achieve monthly, quarterly, and annual revenue targets for the corporate segment.

2. Identify and explore new business opportunities from local companies, multinational corporations, corporate offices, and business organizations.

3. Develop market penetration strategies to increase the hotel's market share within the corporate segment.

4. Promote hotel products and services, including room accommodation, corporate rates, meeting packages, banquet facilities, catering, and other hotel offerings.

5. Conduct regular sales calls, client visits, business presentations, networking activities, and corporate meetings to generate new business.

6. Analyze market trends, competitor activities, and business opportunities to strengthen the hotel's competitive position.

7. Develop strategic partnerships with corporate clients to secure long-term business opportunities.

B. Corporate Account Management & Client Relationship

1. Establish, maintain, and strengthen relationships with key corporate accounts and decision-makers.

2. Manage and develop strategic corporate accounts to maximize revenue production and business opportunities.

3. Conduct regular account reviews to evaluate business performance and identify opportunities for account growth.

4. Understand corporate clients' business requirements and provide customized hotel solutions.

5. Lead corporate rate negotiations, prepare business agreements, and ensure contracts are aligned with hotel policies and revenue strategies.

6. Handle key client inquiries, negotiations, and escalated complaints professionally.

7. Ensure high levels of client satisfaction, account retention, and repeat business.

C. Revenue Management & Sales Performance

1. Achieve and exceed assigned monthly, quarterly, and annual revenue targets for the corporate segment.

2. Monitor corporate account production, room night contribution, average room rates, and overall revenue performance.

3. Work closely with the Revenue Management team to establish competitive corporate rates and optimize business opportunities.

4. Identify opportunities to increase room revenue, meeting room utilization, banquet revenue, and other hotel revenue streams.

5. Prepare accurate sales forecasts, revenue projections, and business development action plans.

6. Monitor sales performance against targets and implement corrective actions when necessary.

7. Ensure an appropriate balance between business volume, room rates, and overall profitability.

D. Sales Team Leadership & Development

1. Lead, guide, and supervise the corporate sales team to ensure the achievement of individual and departmental sales targets.

2. Assign sales accounts, business development activities, and performance objectives to team members.

3. Monitor and evaluate team performance through regular sales meetings, account reviews, and performance discussions.

4. Provide coaching, guidance, and support to Assistant Sales Managers and Sales Executives to improve sales effectiveness.

5. Encourage teamwork, accountability, and continuous professional development within the sales team.

6. Ensure team members maintain updated account information, sales pipelines, and activity reports.

E. Coordination & Administration

1. Coordinate with the Director of Sales, Revenue Management, Reservations, Front Office, Food & Beverage, and Banquet teams to ensure effective sales execution and service delivery.

2. Ensure corporate contracts, rate agreements, proposals, and quotations are prepared accurately and professionally.

3. Maintain updated corporate account databases, sales pipelines, and account production records in the hotel's sales system.

4. Prepare and submit regular sales performance reports, forecasts, market intelligence, and business development updates.

5. Participate in departmental meetings and contribute to the hotel's overall commercial strategy.

6. Ensure all sales activities comply with hotel policies, Accor standards, and established procedures.

F. Customer Experience & Brand Representation

1. Ensure corporate clients receive professional and consistent service throughout their business engagement with the hotel.

2. Represent the hotel professionally during corporate meetings, networking events, trade shows, and business functions.

3. Promote Accor brand standards, hotel facilities, and loyalty programs to corporate clients.

4. Build a positive hotel image and strengthen the hotel's reputation within the corporate business community.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.

• Minimum 1-2 years of experience in hotel sales, preferably in a managerial or supervisory position handling corporate accounts.

• Strong knowledge of the corporate market, including local companies, multinational corporations, and business organizations.

• Proven track record in achieving sales targets and developing strategic corporate accounts.

• Strong network and established relationships with corporate clients and business decision-makers.

• Good understanding of hotel revenue management, corporate rate structures, and account production analysis.

• Excellent leadership, communication, presentation, and negotiation skills.

• Good command of written and spoken English and Bahasa Indonesia.

• Proficient in Microsoft Office and hotel sales management systems.

• Strong analytical, organizational, and problem-solving abilities.

• Results-oriented, proactive, strategic, and able to work under pressure.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.