Sales Executive

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Scope of Position:

Responsible to increase and grow the client base of the hotel through securing new business and management of existing relationships to together achieve, grow and maintain revenue and profitability of the hotel. 

With the signing of hotel agreements with clients, the role requires that the occupancy and average daily rate of the hotel is maximized, whilst providing all the necessary information to help the clients make informed decisions on the purchase of blocks of rooms and production of special events.  Overall sales responsibility includes rooms, meeting and conference rooms, special events, all catering outlets and any area that contributes to the overall profitability of the hotel. Communicate on a daily basis with the Sales and Marketing Department at ACCOR Hotels, whilst maintaining clear reporting channels with the GM.  Responsible for coordinating and planning all client site inspections to hotel.

Specific duties, responsibilities & Key performance areas

Commercial/Sales:

• Identify new target markets and business opportunities for ACCOR properties
• Build and strengthen relationships with existing clientele to ensure continual support for ACCOR properties and to ensure future business for properties
• Ensure that properties budgeted sales and target figures are tracked daily and performance for each property is monitored and constructive measures are put in place to ensure targets and sales are met
• Daily compare property revenue and occupancy forecast versus budget and actual
• Represent hotels in various events and exhibitions
• Implement all sales actions plans related to target markets areas as outlined in the marketing plan
• Actively and daily review marketing plan and provide insight to property General Managers and ACCOR sales and marketing team
• Responsibly for the development of property sales and marketing plans alongside property General Managers and Reservations teams and ACCOR sales and marketing teams
• Conduct daily sales calls and arrange site inspections for all properties
• Target Key Accounts for potential business for all properties
• Build brand awareness and conduct product training with all corporates, travel agents, PCO’s and STO’s
• Provide quick and timely response to properties to ensure development of a professional long term business relationship with both client and property
• Support the operations aspect of the business booked, quotations generated and general enquiries to ensure maximum possible business achieved for each property

Sales database and administration:

• Compile Hotel database for all markets and as custodian of the database, continuously update and manage the contacts and client lists
• Develop and maintain a client matrix – CEO, procurement, travel agents, divisions and booking habits, trends, and rates
• Attend regular meetings with CRE and General Manager to remain informed of new and fresh marketing ideas and drive efforts accordingly
• Compile required sales reports and statistics linked to the acquiring and production of business and submit and present to owners and ACCOR Hotels
• Regularly compile market research and ideas on hotel development and growth with regards to the current markets and client needs
• Ensure all corporate signed agreements are accurately maintained and all processes followed on the administrative side
• Create together with the ACCOR team detailed proposal documents, to be used as part of a formal tender process that is largely dictated by the prospective client
• Regularly review own sales performance, aiming to meet or exceed targets according to the incentive scheme set out

 Operational duties:

• Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
• Conduct regular walk about and site inspections to familiarize with current hotel operational standards.  Report any concerns to the General Manager
• Be available to assist with site inspections for potential clients

Systems & Procedures:

• Log and inform your manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over

 Guest service and Employee Relationships:

• Always Recognize and greet the guests first
• Respond to any reasonable tasks as assigned by superiors
• Provide efficient, friendly, and professional service to all guests
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
• Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel
• Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale
• Cold call potential clients via telephone and emails and arrange meetings for new business
• Regularly attend/host events where top clients and new clients are entertained

Environmental and Social Responsibility:

• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel               
• Actively participate in all social development drives with local communities and initiatives

- Diploma in Tourism / Hospitality Management / Events Management

- Minimum 4 years of experience in a similar capacity

- Good communication and customer contact skills