Sales Coordinator

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We're looking for a detail-oriented and enthusiastic Sales Coordinator to join our dynamic sales team in Chennai, India. In this role, you'll be the backbone of our sales operations, providing comprehensive administrative and operational support that drives revenue growth and strengthens client relationships. As a Sales Coordinator, you'll work collaboratively with sales professionals, internal departments, and external partners to ensure seamless execution of sales activities while maintaining the highest standards of professionalism and customer service.

• Provide administrative and coordination support to the sales team, ensuring efficient workflow and timely completion of tasks
• Prepare proposals, contracts, quotations, and other sales-related documentation with accuracy and attention to detail
• Manage and maintain client accounts, correspondence, and sales records in the CRM system, ensuring data integrity and accessibility
• Coordinate with clients, partners, and internal stakeholders to respond to inquiries and follow up on quotations, contracts, and payments
• Monitor sales activities, booking status, and key metrics in coordination with relevant departments
• Prepare reports, sales activity updates, and performance trackers to support data-driven decision-making
• Coordinate client meetings, site visits, and familiarization trips with professionalism and organizational excellence
• Liaise with internal departments to ensure smooth execution of client requirements and seamless service delivery
• Maintain organized filing systems and ensure all sales documentation is current, accurate, and compliant with company policies
• Support the sales team in planning and coordinating sales missions, trade shows, promotional events, and networking opportunities
• Build and maintain positive, transparent relationships with internal and external stakeholders through empathetic communication
• Identify process improvements and contribute innovative ideas to enhance sales operations and client satisfaction
• Perform additional duties as assigned, demonstrating flexibility and resilience in a fast-paced environment

**Required Qualifications:**

• Diploma or bachelor's degree in Business Administration, Marketing, Sales, or a related field
• Proven experience in a sales coordination, administrative support, or sales operations role
• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
• Excellent verbal and written communication skills in English
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
• Strong attention to detail with a commitment to accuracy and quality
• Excellent interpersonal skills with a customer-focused and empathetic approach
• Ability to work collaboratively with cross-functional teams while maintaining professionalism and confidentiality
• Self-motivated, proactive, and capable of working independently with minimal supervision
• Flexibility and adaptability to changing business needs and operational requirements
• Strong analytical skills with the ability to interpret data and prepare meaningful reports

**Preferred Qualifications:**

• Previous experience in a corporate sales environment or hospitality industry
• Experience with CRM systems, sales management platforms, or hotel management systems
• Experience coordinating with travel agencies, tour operators, or wholesale business partners
• Knowledge of sales processes, revenue management, and business development
• Demonstrated ability to build and maintain strong client relationships
• Experience in proposal writing and contract management
• Proficiency in additional software tools or systems relevant to sales operations
• Certification in business administration, sales management, or related field

**Key Competencies:**

• Detail-oriented mindset with commitment to excellence
• Goal-oriented approach with focus on achieving sales objectives
• Innovative thinking and willingness to suggest process improvements
• Supportive and collaborative team player
• Transparent and honest communication style
• Resilient and adaptable to change
• Organized and efficient in execution
• Decisive problem-solving abilities
• Inclusive mindset that values diverse perspectives