Company Description
Company Description
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
- Support Servers, Bartenders, and the Culinary Team in delivering seamless, professional, and engaging guest experiences.
- Deliver food and beverage orders promptly, accurately, and professionally to tables and designated guest areas.
- Verify orders for accuracy, completeness, presentation, temperature, and special requests prior to delivery.
- Maintain knowledge of Bleu Perdu's food and beverage offerings, including ingredients, allergens, preparation methods, and daily features.
- Communicate dietary restrictions, allergies, modifications, and special requests accurately to the appropriate team members.
- Assist Servers with clearing, resetting, and maintaining tables throughout service.
- Remove used plates, glassware, utensils, and service items promptly, safely, and discreetly.
- Maintain cleanliness and organization of service stations, dining areas, and guest pathways.
- Stock service stations with glassware, silverware, napkins, menus, condiments, and other necessary supplies.
- Safely and efficiently transport trays, food, beverages, dishware, and service equipment throughout the restaurant.
- Communicate effectively and professionally with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership.
- Assist with VIP experiences, special occasions, private events, and high-volume service periods.
- Respond promptly and professionally to guest requests and provide assistance when appropriate.
- Communicate guest concerns, service issues, or special requests to the appropriate Server or leadership.
- Maintain awareness of the elevated and refined atmosphere expected within Bleu Perdu.
- Support the team in maintaining proper service timing and ensuring food and beverages reach guests promptly.
- Assist with opening and closing duties, including stocking, cleaning, organizing, and resetting service areas.
- Follow all food safety, sanitation, health, and workplace safety procedures.
- Maintain a polished and professional appearance consistent with Bleu Perdu and Fairmont grooming and uniform standards.
- Protect guest privacy and confidentiality and demonstrate discretion when assisting VIP and high-profile guests.
- Uphold Fairmont New Orleans luxury hospitality standards and contribute to a positive, collaborative team environment.
- Perform additional duties and responsibilities as assigned by management.
Qualifications
- Previous food runner, server assistant, busser, restaurant, or hospitality experience preferred.
- Previous experience in an upscale restaurant, fine dining, luxury hotel, or high-volume hospitality environment preferred.
- Strong understanding of food and beverage service and restaurant operations.
- Ability to quickly learn and confidently communicate menu items, ingredients, allergens, and daily features.
- Strong attention to detail and commitment to accuracy.
- Excellent communication and teamwork skills.
- Ability to work efficiently and remain composed in a fast-paced, high-volume environment.
- Ability to safely carry trays, food, beverages, dishware, and other service items.
- Strong awareness of guest needs and commitment to providing exceptional service.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
- Commitment to maintaining the polished service standards and atmosphere of Bleu Perdu and Fairmont New Orleans.
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
