- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF51167D
Royal Service Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Company Description
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
Sofitel Dubai The Obelisk
Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To oversee and direct all aspects of Royal Service Department to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed.
- Provides support to Royal Service Manager and other departments in daily operations.
- Assists in analyzing RSM tickets breakdown and monthly trends.
- Train, lead, guide and direct the efforts of the Royal Service Agents.
- Supervise the responsible use all available systems including PMS (Property Management System), telephone system, Royal Service, fax, etc.
- Monitor and ensure that all calls from guestrooms and administration areas are charged and posted to guest folios and City Ledgers (when applicable).
- Resolve complications and complaints such as missed wake-up calls or missed messages, using previous experience and good judgment.
- Maintain information confidentiality.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel services, facilities and promotions in the hotel vicinity and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Lead and supervise all aspects of ALL(Accor Live Limitless)
- Comply with hotel security, fire regulations and all health and safety legislation
- Follow Sofitel standards
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Jeddah
Job Category
Rooms
Description
Join our team as a Room Attendant in Jeddah, Saudi Arabia, and become an essential part of creating exceptional guest experiences in our luxurious hotel. As a Room Attendant, you'll take pride in main
Reference
d6c9f916-7e9d-4d82-a60e-3bfe131c0e71
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.Set tables, trays according to type of food ordered and the hotels service stan
Reference
da103029-4b16-4670-b6b8-e1dcdfb17812
Expiry Date
01/01/0001
Salary
Location
Raffles Udaipur, Udaipur, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
What you will be doing:Coordinate with HK to pre-block roomsVerify that guests are pre-keyed and registered, depending on statusConfirm signature services in advance of the stayCoordinate meet and gre
Reference
30b1b6fb-dd49-47d3-8669-6ca966051df6
Expiry Date
01/01/0001
Salary
Location
The Hoxton Vienna, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Graduate Job
Locations
Vienna
Job Category
Rooms
Description
What you’ll do…Du sorgst dafür, dass alle öffentlichen Bereiche & Zimmer blitzblank bleiben und unterstützt in sämtlichen Bereichen im Housekeeping Mit Liebe zum Detail sorgst du dafür, dass unsere Mö
Reference
e4141edf-61cc-46d2-9c27-ab3f229a0084
Expiry Date
01/01/0001
Salary
Location
ibis Koeln Centrum, Cologne, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Cologne
Job Category
Rooms
Description
Ihre Aufgaben umfassen:Empfang und Betreuung unserer Gäste mit einem herzlichen und professionellen AuftretenDurchführung des Check-ins und Check-outs sowie die Verwaltung von ReservierungenBearbeitun
Reference
6b254cdc-ac12-4190-aa7f-30422c772045
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona, Barcelona, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
What you’ll doWe are looking for a Front Office Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally frie
Reference
480b96bf-6d89-4a60-821f-8243a9c90ed1
Expiry Date
01/01/0001
Salary
Location
Pullman Cape Town City Centre, Cape Town, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Cape Town
Job Category
Rooms
Description
We are seeking a dynamic and experienced Front Office Manager to join our team in Cape Town, South Africa. In this pivotal role, you will be responsible for overseeing the daily operations of our Fron
Reference
71bf087b-5d2b-4df0-809f-600b858933b4
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Waad Al Shamal, Turaif, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Turaif
Job Category
Rooms
Description
What you will be doing: Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.Supervision and support of all areas as requiredDef
Reference
e4478a74-ae12-4d03-b427-05b5583a6d52
Expiry Date
01/01/0001
Salary
Location
ibis Styles Regensburg, Regensburg, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Apprenticeship
Locations
Regensburg
Job Category
Rooms
Description
Ideal für Multitalente, Wunschfüller und Kommunikationshelden!Du liebst die Abwechslung und gehst gerne auf andere Menschen zu? Jeden Tag das Gleiche tun kommt für dich nicht in Frage? Du möchtest in
Reference
aac3c42f-958d-474b-a45f-a3d3e99cba36
Expiry Date
01/01/0001
Salary
Location
Mercure Hotel Stuttgart Gerlingen, Gerlingen, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Apprenticeship
Locations
Germany
Job Category
Rooms
Description
Ideal für Multitalente, Wunschfüller und Kommunikationshelden!Du liebst die Abwechslung und gehst gerne auf andere Menschen zu? Jeden Tag das Gleiche tun kommt für dich nicht in Frage? Du möchtest in
Reference
db175f61-c1fa-4eef-b6af-e5b2c55def36
Expiry Date
01/01/0001