Royal Service Manager

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Royal Service department and ensure all service standards are followed
• Ensure updating and the maintenance of the hotel’s telephone system is completed
• Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction
• Check and approve monthly telephone statements
• Have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Conduct regularly scheduled departmental meeting
• Manage the departmental budget
• Balance operational, administrative and Colleague needs
• Follow all safety policies 
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

• Previous leadership experience in a similar capacity required
• Previous PMS experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous leadership experience in a similar capacity required

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V