Royal Service Agent

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We are seeking a dedicated and customer-oriented Royal Service Agent to join our prestigious team in Cairo, Egypt. As a Royal Service Agent, you will be the primary point of contact for our esteemed guests, ensuring their needs are met with the highest level of professionalism and efficiency.

• Provide exceptional, personalized service to internal and external guests
• Handle all incoming calls, addressing inquiries or redirecting them appropriately
• Serve as a knowledgeable liaison for guests, offering information on all aspects of the hotel and local attractions
• Process guest requests, including wake-up calls, dining reservations, and in-room dining orders
• Manage and organize daily amenity reports and same-day amenity requests
• Ensure proper functioning of all guestroom telephones
• Create bills and post charges to guest accounts accurately
• Assist with check-in and check-out procedures as needed
• Maintain a thorough understanding of hotel emergency procedures
• Collaborate with other departments to ensure seamless guest experiences
• Assist in training new team members
• Uphold the highest standards of customer service and professionalism at all times

• Proven experience in luxury hospitality or customer service roles
• Excellent communication skills with fluency in English and Arabic; additional languages are a plus
• Superior phone etiquette and ability to maintain composure in high-pressure situations
• Proficiency in computer systems, including Point of Sale (POS) systems, with a typing speed of 40+ words per minute
• Strong problem-solving skills and ability to make decisions quickly and effectively
• In-depth knowledge of Cairo's culture, customs, and attractions
• Food and beverage service experience is highly desirable
• Flexibility to work various shifts, including nights, weekends, and holidays
• Ability to multitask efficiently while maintaining attention to detail
• Strong team player with a self-motivated attitude
• Relevant hospitality certifications (e.g., food safety, responsible service of alcohol) are preferred
• Bachelor's degree in Hospitality Management or related field is a plus

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.