Rooms Controller - Full Time

The Rooms Controller plays a critical role in maximizing room revenue and ensuring optimal room inventory management. This position works closely with Front Office, Reservations, Housekeeping, Sales & Events to control room availability, manage room blocks, and support a seamless guest arrival experience while maintaining brand standards and service excellence.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $32.30 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Monitor and control daily room inventory, availability, and room assignments to optimize occupancy and revenue.
• Manage room blocks, overbooking strategies, and room allocations in coordination with Revenue Management and Reservations.
• Communicate effectively with Front Office, Housekeeping, Engineering, and Reservations regarding room status, priorities, and special requests.
• Ensure VIP, group, long-stay, and special needs rooms are appropriately blocked and prepared.
• Support daily arrival planning, including room readiness, early arrivals, late departures, and upgrades.
• Resolve room-related discrepancies and proactively identify potential issues before guest arrival.
• Maintain accurate room status and inventory in the Property Management System (Opera Cloud or equivalent).
• Assist with forecasting, reporting, and analysis related to room inventory and occupancy trends.
• Uphold brand standards, service culture, and guest experience expectations at all times.
• Support Front Office leadership with operational decision-making during high-occupancy periods.
• Ensure compliance with hotel policies, procedures, and data confidentiality standards.

All other duties as assigned
 

Your experience and skills include:

• Previous experience in Front Office, Reservations, or Revenue Management within a luxury hotel environment required.
• Strong understanding of room inventory control, forecasting, and yield management principles.
• Experience with Opera Cloud or similar PMS preferred.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced, high-volume luxury environment.
• Strong attention to detail with the ability to multitask and prioritize effectively.
• Flexible schedule, including weekends and holidays as required by the operation.

Your team and working environment:

You will collaborate daily with leaders and colleagues across departments to ensure accurate room inventory, seamless arrivals, and an elevated guest experience. This role plays a key part in supporting operational flow, communication, and decision-making during both high-occupancy and peak business periods.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS