Company Description
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
Job Description
We are seeking an exceptional Room Service Attendant to join the pre-opening team of Delano London. You'll deliver food, drinks and thoughtful moments directly to our guests' rooms, combining precision and discretion with the warm, intuitive style of hospitality that defines Delano.
What you'll do...
- Deliver Room Service orders promptly and accurately, checking the room number, order and presentation before leaving the service area.
- Set up trays and trolleys beautifully in the guest room, explain dishes when appropriate and ensure the guest has everything they need.
- Build confident knowledge of menus, beverages, allergens and dietary requirements so you can answer questions and make recommendations.
- Use hot boxes, trolleys and service equipment correctly to protect food quality, temperature and presentation.
- Coordinate closely with the order taker, Culinary and supervisor and communicate delays or guest requests immediately.
- Complete follow-up and tray or trolley collection efficiently while respecting guest privacy and preferences.
- Process POS postings, payments and signatures accurately in line with company procedures.
- Support VIP amenities, special occasions, minibar or Private Dining tasks when operationally required.
- Maintain equipment, service areas, linen and supplies in excellent condition and complete all mise en place and cleaning duties.
- Follow food safety, Health & Safety, security and guest privacy procedures at all times.
Qualifications
What we're looking for...
- You have previous Room Service, waiting or luxury hotel experience, or the attitude and potential to succeed in the role.
- You are warm, discreet and confident entering guest rooms and understand the importance of privacy and professionalism.
- You have excellent attention to detail and take pride in presentation and accuracy.
- You are comfortable working independently while staying closely connected to the wider team.
- You communicate clearly, remain calm under pressure and respond positively to guest requests.
- You are flexible to work across a 24-hour operation, including early mornings, nights, weekends and key hospitality moments.
What's in it for you...
- The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
- Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
- Plenty of opportunity for development as the hotel and the wider brand continue to grow.
Additional Information
Why Delano London?
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.
