- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
The Savoy, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF7900L
Room Attendant (0-hour Casual Contract), The Savoy
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job title: Room Attendant
Department: Housekeeping
Inspired & supported by: Executive Housekeeper
Salary: £15,80 (including service charge)
Morning shifts: 08:30 - 17:00
Evening shifts: 14:30 - 23:00
Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.
You will be accountable for:
- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
- Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
- The careful processing of guest garments and staff uniforms/garments
- Always putting our guests first
Your key responsibilities & contribution will be:
To prepare guest rooms and public areas
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
- To replace mini-bar glasses, mugs and cutlery in the rooms
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards
- To complete audits of the rooms on occupied rooms and departure rooms
- To ensure service areas are kept tidy and clear in coordination with the HOH porters.
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
To assist in our guest cloakrooms
- Provide directions and assist with all guest enquiries
- Handle guests’ property securely, accurately and efficiently
- Liaise with security over any concerns or issues with guest items
- Ensure all required items are kept clean and replenished
- Cleaning of guest toilets and nearby public areas
To assist in the laundry and with valet services
- Collecting, processing and delivering laundry, dry cleaning and pressing for guests
- Assist with packing/unpacking/room moves for guests
- Polishing guest shoes
- Accurately recording and charging all items
- Sewing and garment repairs
- Operating laundry equipment correctly
- Assisting in controlling linen stocks and linen inventories
- Accurately processing and distributing staff uniforms, communicating damage and missing items
- Ensuring all communications with guests are in line with our service standards.
- Having a thorough knowledge of hotel services and facilities to share with our guests
- Ensuring safe and secure use of master room keys
- Other duties as specified by Housekeeping leadership
What you will need to do in this role:
Essential:
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- The ability to prioritise and organise yourself
- Able to work under pressure and at high speed.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- ‘Can do attitude and able to adapt to changes
- Problem-solving abilities
- Attention to detail
- Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
- The desire to develop your skills to include public areas, laundry and cloakroom
Desirable:
- 1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.
- Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
- Outstanding communication skills
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and benefits including pension and life assurance
- 31 days of holiday including public holidays (increase to 33 days after 5 years)
- Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
- 50% discount at our iconic American & Beaufort Bars
- 50% discount at our world-famous Afternoon Tea
- 50% discount at our spa and florist
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues
- Colleague gym facility and Virgin Active gym membership discount
- Employee assistance programme
- Annual optician reimbursements for eye tests and glasses
- English language classes
- Colleague restaurant
- Local F&B, retail and gym discounts
- Interfaith prayer room
- Wellness room
- Cycle to work scheme
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cardiff
Job Category
Rooms
Description
We are seeking an enthusiastic and customer-focused Front Office Manager to join our team in Cardiff, United Kingdom. As the Front Office Manager, you will play a crucial role in ensuring exceptional
Reference
2efc3243-23ec-4150-b480-3a2b9f3ca1d5
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure
Reference
3c221704-6b9e-46af-bb2c-b5735724d40c
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
We are looking for a Housekeeping Supervisor to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. What you’ll do…. Prov
Reference
d94bd4d3-1900-44e2-aeca-a496dfb136a5
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Rooms
Description
Rate of Pay: $19.10/hourResponsibilities: The Valet Coordinator/Cashier’s responsibilities include, but are not limited to; assisting all guests they come in contact with, primarily at the Valet/Bell
Reference
9b2d81d8-2b83-40de-a286-2f8f38e455f9
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place Mayakoba, Playa del Carmen, Mexico
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Concierge Nocturno Servicio a Propietarios ¡Las primeras impresiones son todo! Como Concierge Nocturno Servicio a Propietarios, su función principal es atender la recepción exclusiva de nuestra área
Reference
109b22e0-d210-4df5-9253-8ef41d358f15
Expiry Date
01/01/0001
Salary
Location
Novotel Den Haag City Centre, The Hague, Netherlands
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
The Hague
Job Category
Rooms
Description
Ben je écht geen ochtendmens? Mooi, wij zoeken een nachtwerker! Voor onze vacature als nachtreceptionist(e) bij Novotel Den Haag City Centre zijn we op zoek naar een steun en toeverlaat in de uren dat
Reference
e81b9a1c-8570-4b59-8ee5-bd89164fc43f
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Frontenac, Québec City, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Québec City
Job Category
Rooms
Description
Assurer l'entretien des lieux publics, des chambres (y compris trappes, moulures, murs) et des bureaux.Gérer la distribution et la collecte du linge, ainsi que le retournement des matelas et la distri
Reference
4b224525-051c-4674-a363-f28944adfdd7
Expiry Date
01/01/0001
Salary
Location
ibis Den Haag City Centre, The Hague, Netherlands
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
The Hague
Job Category
Rooms
Description
Ben je écht geen ochtendmens? Mooi, wij zoeken een nachtwerker! Voor onze vacature als nachtreceptionist(e) bij ibis Den Haag City Centre zijn we op zoek naar een steun en toeverlaat in de uren dat bi
Reference
c4f5db9e-d3fa-45cb-a7be-8eee3097cece
Expiry Date
01/01/0001
Salary
Location
Raffles London at The OWO, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Job Description JOB TITLE: Public Area Attendant DEPARTMENT: Housekeeping - Rooms Department EMPLOYER: Whitehall Hotel Limited (WHL) JOB LEV
Reference
888820a7-b7e3-4204-a511-56d34afa4d18
Expiry Date
01/01/0001
Salary
Location
Mövenpick Beirut, Beirut, Lebanon
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Beirut
Job Category
Rooms
Description
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inv
Reference
857d8b1f-5628-4465-b074-2128666bd9c0
Expiry Date
01/01/0001