Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Position Overview
The Roller Skater Supervisor is responsible for supervising, leading, and motivating the Roller Waiter team to deliver a dynamic, safe, and memorable food & beverage service experience. This role ensures service excellence, operational efficiency, safety compliance, and alignment with Rixos brand standards in a high-energy, entertainment-driven environment.
Key Responsibilities
Leadership & Team Supervision
- Supervise daily operations of the Roller Waiter team during assigned shifts.
- Lead by example in service attitude, skating skills, grooming, and guest engagement.
- Coach, train, and mentor Roller Waiters to consistently meet Rixos service standards.
- Ensure proper staffing, duty rosters, and task allocation based on operational needs.
- Conduct daily briefings, performance feedback, and on-the-job training.
Guest Experience & Service Excellence
- Ensure all guests receive friendly, professional, and engaging service in line with Rixos standards.
- Proactively handle guest feedback, service recovery, and complaints, escalating when required.
- Monitor service flow, order accuracy, delivery time, and guest satisfaction.
- Support upselling initiatives and promotional activities to drive revenue.
Operational Control
- Oversee opening and closing procedures for the Roller Service operation.
- Ensure cleanliness, organization, and visual presentation of service areas at all times.
- Monitor operating supplies, minimize wastage, and support inventory counts.
- Ensure Roller Waiters have full knowledge of menus, promotions, and outlet concepts.
- Coordinate closely with kitchen, bar, and other F&B outlets to ensure smooth operations.
Safety, Skating & Compliance
- Ensure all Roller Waiters comply with skating safety procedures and approved skating routes.
- Monitor floor conditions and immediately address safety hazards.
- Ensure proper use and maintenance of roller skates/blades and protective equipment.
- Enforce compliance with HACCP, food safety, hygiene, and sanitation standards.
- Ensure adherence to Rixos policies, SOPs, and ISO Integrated Management Systems
(ISO 9001, 14001, 22000, 10002).
Training & Pre-Opening Support
- Support pre-opening activities including SOP testing, service rehearsals, and mock operations.
- Participate in training development for roller service concepts and safety procedures.
- Assist management in implementing new concepts, events, and service enhancements.
Administration & Communication
- Prepare shift reports and communicate operational issues to management.
- Ensure clear handovers between shifts.
- Maintain professional confidentiality at all times.
- Collaborate with other departments to support overall guest experience.
Qualifications
- Diploma or degree in Hospitality or related field.
- Minimum 1–2 years of experience in Food & Beverage service within a 4–5 star hotel or lifestyle resort within same level role.
- Prior supervisory experience is preferred.
- Strong roller skating ability is mandatory.
- Experience in entertainment-driven, poolside, beach club, or lifestyle F&B concepts is an advantage.
Additional Information
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
