Restaurants & Bars Reservations Supervisor

We are looking for a Restaurants & Bars Reservations Supervisor to join our team at The Hoxton

We’re looking for a Restaurants & Bars Reservations Supervisor to join our team, overseeing reservations across all four Hoxton London hotels. Based in Southwark, this role is primarily office-based, handling emails and phone calls, but also involves some on-the-ground coordination across our venues.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

What You’ll Do...

• Manage and oversee all restaurant and bar reservations across our four London hotels.
• Handle emails and phone calls efficiently, ensuring all guest requests are managed accurately and professionally.
• Work with OpenTable and SevenRooms to maximise bookings and drive sales.
• Communicate with hotel teams to ensure smooth coordination between reservations and service teams.
• Support the Restaurants & Bars teams by identifying sales opportunities and maximising cover capacity.
• Sell and coordinate exclusive restaurant hires—from securing bookings to working with the teams on planning and execution.
• Provide an exceptional level of guest service, anticipating needs and creating a seamless booking experience.
• Occasionally move around our hotels to check in on operations and support the on-the-ground teams. 

What we are looking For…

• Previous experience in a restaurant reservations role, ideally handling multiple venues.
• Knowledge of OpenTable, SevenRooms, or similar reservation platforms.
• Strong organisational and communication skills – you thrive on staying on top of details.
• Someone who enjoys a balance of office-based work and occasional on-site coordination.
• A problem-solver who can think on their feet and handle guest requests smoothly.
• A team player who’s proactive, personable, and passionate about hospitality.
• Someone who works hard but also knows how to have fun along the way.

What's in it for you...

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.