Restaurant Supervisor (M/F/NB)

MAMA ?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Are you ready to take the lead in a lively, vibrant environment? We're looking for a Restaurant Supervisor to help us create unforgettable dining experiences at Mama Shelter Zürich! If you thrive in fast-paced settings and have a passion for exceptional service, this is the role for you! 🍽️✨

THE MISSION?

• Lead the Team: Supervise and motivate the restaurant staff to deliver outstanding service and ensure smooth operations from breakfast to dinner! 👩‍🍳👨‍🍳
• Deliver Excellence: Ensure every guest receives a warm welcome and attentive service that keeps them coming back for more! 🌈😊
• Coordinate Service: Manage reservations, seating, and flow to create a seamless dining experience for all guests! 📅🚪
• Train & Develop: Provide guidance and training to new team members, fostering a culture of learning and growth! 📚🌱
• Handle Guest Feedback: Be the go-to person for addressing any guest concerns or special requests, ensuring every experience is a positive one! 🗣️💬
• Collaborate with Management: Work closely with the management team to implement new ideas and enhance the overall guest experience! 🤝💼
• Maintain Standards: Uphold cleanliness, safety, and operational standards, ensuring the restaurant is always at its best! 🧼⚖️

If you’re excited to bring your leadership skills and passion for hospitality to Mama Shelter Zürich, we can’t wait to meet you! Let’s create some magic together! 🎉❤️

MADE FOR YOU? ONLY IF…

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️

YOUR LITTLE EXTRAS :

• You always follow through: When you commit, you deliver. Every time. 🚀
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.