Restaurant Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Key Responsibilities

Operational Excellence

• Adhere to all hotel rules, regulations, and policies at all times.
• Anticipate business volume by considering hotel occupancy, colleague leave plans, and community activities.
• Ensure no reusable food or beverage items are wasted.
• Maintain clear communication with all hotel departments and keep the F&B Manager/ Director of FB informed on all relevant matters.
• Uphold guest service and core standards, including developing new ideas to enhance the hotel’s reputation for exceptional food and service.
• Participate hands-on in operations, especially during peak business periods.
• Ensure the outlet remains clean, organized, and properly maintained in both front and back of house.
• Coordinate with Housekeeping to ensure adherence to established cleaning schedules.
• Oversee opening and closing duties and maintain an updated staff logbook.
• Conduct daily checks on staffing levels, quality control, maintenance, and cleanliness.
• Maintain thorough knowledge of local liquor and food service regulations.

Team Leadership & People Management

• Supervise, coordinate, and direct all colleagues daily.
• Maintain high staff morale and team spirit through effective leadership and coaching.
• Lead and develop all colleagues and supervisors within the department.
• Oversee recruitment, staffing, and scheduling to ensure adequate manpower.
• Conduct performance management, interviews, orientation, and training programs.
• Conduct daily pre-shift briefings on preparation, service standards, and menu updates.
• Implement and follow up on weekly LQA service standards and requirements.

Service & Quality Management

• Establish, maintain, and enforce five-star service standards.
• Analyze and continuously improve service quality, RPS results, EES feedback, grooming standards, LQA compliance, and overall guest satisfaction.
• Create and implement guest preference programs to enhance personalized service.
• Ensure services are delivered efficiently, consistently, and courteously in line with LQA standards and RPS guidelines.
• Liaise closely with Kitchen and Beverage teams regarding daily operations and quality control.
• Work with the Chef and Chief Steward to maintain high work standards and conduct monthly inventory checks.
• Handle guest requests, inquiries, and feedback professionally; ensure all team members build rapport with guests.
• Maintain complete knowledge of all menu items and recommend food and beverage pairings while driving upselling initiatives.

Financial & Administrative Duties

• Adhere to all budgetary guidelines and assist in the preparation of the department budget and goals.
• Monitor and continuously improve all food and beverage control measures.
• Manage par levels for operating equipment, supplies, and inventory to ensure the outlet is adequately equipped.
• Conduct monthly inventories of all operating equipment and supplies.
• Track and compile daily, monthly, and yearly sales reports.
• Coordinate repair and maintenance requirements and issue job orders as necessary.

Sales, Marketing, and Revenue Generation

• Develop and implement new ideas, promotions, and market-oriented activities to generate revenue.
• Participate in service delivery for special events, private functions, and VIP occasions as required.
• Collaborate with F&B Manager/Director to plan and execute promotional activities that enhance business performance.

Safety & Compliance

• Ensure a safe and healthy working environment for all colleagues.
• Implement and maintain preventative cleaning and maintenance programs to uphold hygiene and operational standards.

Meetings & Collaboration

• Attend and actively contribute to daily Food & Beverage meetings.
• Maintain close communication and teamwork with Culinary, Stewarding, and other operational departments.

Other Duties

• Perform additional tasks as assigned by the F&B Manager/Director of Food & Beverage.

• Minimum 2 years experience in F&B management in a luxury property preferred.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.