Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Reports To: General Manager / Operations Manager
Department: Food & Beverage
Job Purpose
To manage the daily operations of STREATS Bar & Café and ensure good service, satisfied guests, strong sales, cost control and a well-trained team.
Main Responsibilities
- Manage daily restaurant, breakfast and bar operations.
- Ensure smooth and efficient guest service.
- Handle guest feedback and complaints professionally.
- Conduct daily staff briefings and assign duties.
- Prepare staff duty rosters and monitor attendance.
- Train and coach F&B team members.
- Ensure staff follow grooming and service standards.
- Drive F&B sales through promotions and upselling.
- Monitor daily revenue and achieve monthly targets.
- Control food and beverage wastage and operating costs.
- Monitor stock, inventory and beverage consumption.
- Ensure correct POS transactions and cash handling.
- Work closely with the Chef to maintain food quality and smooth operations.
- Ensure restaurant, bar and buffet areas are clean and presentable.
- Follow food safety, hygiene and hotel safety requirements.
- Support sustainability practices and reduce food waste.
- Prepare required F&B reports.
- Work closely with other hotel departments.
- Perform other duties assigned by Management.
Qualifications
Requirements
- Experience in restaurant/F&B operations, preferably in a hotel.
- Good leadership and communication skills.
- Guest-focused and able to handle complaints.
- Basic knowledge of F&B cost and stock control.
- Able to work shifts, weekends and public holidays.
- Good command of English and Bahasa Malaysia.
Additional Information
Key Goal:
Deliver good service, lead the team effectively, control costs and grow STREATS Bar & Café revenue.
