Company Description
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job Description
The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a welcoming and professional dining experience. This role requires fluency in Arabic to assist and communicate effectively with Arabic-speaking guests, manage reservations, and coordinate smooth seating arrangements.
Key Responsibilities
- Greet and welcome guests warmly upon arrival.
- Manage the reservation system, including booking, confirming, and updating reservations.
- Organize seating arrangements to ensure smooth guest flow and service efficiency.
- Communicate wait times to guests and manage expectations during busy periods.
- Escort guests to tables and provide menus, including sharing information about specials and restaurant offerings.
- Handle guest inquiries and requests professionally, particularly for Arabic-speaking guests.
- Coordinate with the service team to ensure tables are prepared and ready for guests.
- Assist in maintaining cleanliness and presentation of the host stand, lobby, and dining area.
- Support guest feedback collection and communicate issues to the Restaurant Manager.
- Uphold professional grooming and appearance in line with hotel standards.
- Perform other tasks as assigned to support restaurant operations.
Qualifications
- High school diploma or equivalent; hospitality training preferred.
- Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
- Fluency in Arabic and English (speaking and writing); additional languages are a plus.
- Excellent customer service and communication skills.
- Professional, friendly, and approachable demeanor.
- Ability to multitask and remain calm in busy periods.
- Familiarity with reservation systems is an advantage.
- Flexibility to work shifts, weekends, and public holidays.
Physical Requirements
- Ability to stand for long periods and walk guests to tables.
- Comfortable moving around the restaurant as required.
Additional Information
What is in it for you:
- Comprehensive medical coverage as per company policy.
- Enjoy meals on duty.
- All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
- Enjoy special discounts at our restaurants and outlets.
- Benefit from a wide range of learning opportunities and development programs through our Academy.
- Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
- Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
