Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.
Job Description
We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.
We are hiring for multiple positions across locations in Australia outside of Sydney, Melbourne and Brisbane.
As our next Restaurant or Café Manager, you will:
- Ensure Team Members greet guests and escorts them to tables
- Schedules dining reservations
- Trains and monitors Food and Beverage Attendants and ensures service standards are met
- Ensures accurate recording and verification of Team Member time records
- Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
- Ensures that approved service sequences and standards are established and maintained at all times
- Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
- Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
- Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
- Promptly reports any maintenance work required to the Manager and or maintenance department
- Maintains all outlet stock levels
- Conducts daily briefings
- Completes the Restaurant daily log book
- Develops training plans and conducts on and off the job training sessions for all outlet Team Members
- Attends all scheduled food and beverage and other relevant meetings when required
- Monitors outlets manpower, payroll budget, control costs and maximise profitability
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
- Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
- Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
- Handles all guest complaints immediately, courteously and satisfactorily
- Ensures all guests are greeted & escorted to their allocated tables when possible
- Assists with conducting performance appraisals of subordinates as instructed
- Other duties as may be prescribed from time to time due to operational needs
Qualifications
What we are looking for:
- A strong communicator with well-developed stakeholder management • The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
- The possession of a valid RSA
- 5-star hotel background as a Supervisor/Manager in a food service field
- Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
- The ability to remain calm when under pressure
- The ability to work a flexible roster including mornings, evenings, weekends and public holidays
Additional Information
Annual Base Salary: $76,515 - $85,000 (gross)
