- Full-Time
- Permanent
- BANYAN TREE
- Rooms
__jobinformationwidget.freetext.LocationText__
Banyan Tree Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF70756H
Resort Host (Hotel)
Region
Luxury & Lifestyle
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Summary
As a Resort Host at Banyan Tree, you are the embodiment of our brand’s holistic philosophy—offering serenity, warmth, and thoughtful hospitality from the moment our guests arrive until their peaceful departure. You create a seamless and intuitive guest journey, grounded in mindfulness, well-being, and the genuine care that defines luxury hospitality.
Key Responsibilities:
Embody Banyan Tree’s wellness-inspired service culture in every interaction, ensuring a sense of calm and connection throughout the guest journey.
Offer a gracious welcome and heartfelt farewell, using the guest’s name with warmth and authenticity.
Maintain a poised and attentive presence at the Reception Desk, intuitively anticipating guest needs.
Serve as a brand ambassador, delivering an elegant first impression and nurturing lasting memories.
Foster a serene and harmonious front-of-house environment through attentive listening and personalized service.
Conduct wellness-driven courtesy calls, ensuring each guest’s comfort and peace of mind throughout their stay.
Maintain accurate and thoughtfully curated guest profiles, respecting preferences and wellness goals.
Encourage enrollment in Accor Live Limitless (ALL), gently guiding guests toward enriched experiences and exclusive benefits.
Remain informed about the resort’s wellness offerings, dining, local experiences, and cultural events, serving as a knowledgeable guide.
Uphold our commitment to safety, integrity, and well-being through adherence to Banyan Tree’s Code of Ethics and health protocols.
Ensure seamless credit checks and administrative tasks with discretion and precision.
Support and inspire the guest services team to deliver calm, meaningful moments of hospitality.
Experience/Certificates/Education
- 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), Russian language proficiency is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Peppers Marysville, Marysville, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
PEPPERS
Job type
Permanent
Locations
Marysville
Job Category
Rooms
Description
At Peppers Marysville, our Housekeeping team is the heartbeat of the guest experience - and as a Room Attendant, you’ll play a key role in making every stay feel clean, comfortable, and cared for.Work
Reference
b026dc9a-059f-415a-85dc-37b35be2e707
Expiry Date
01/01/0001
Salary
Location
ibis Mumbai Vikhroli, Mumbai, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Prime Function:Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards.Any m
Reference
debf104a-e224-4961-8e05-78dae4ad896a
Expiry Date
01/01/0001
Salary
Location
Sofitel Adelaide, Adelaide, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Adelaide
Job Category
Rooms
Description
A career that lets your passion shine:As a Front Office Services Agent, you are the heart of guest experiences, seamlessly balancing the roles of porter and guest service agent. From providing warm we
Reference
2c9ef361-7431-4bf7-953e-b3c139abde68
Expiry Date
01/01/0001
Salary
Location
ibis Styles Mysuru, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Rooms
Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hote
Reference
d4ad22de-17f7-4be2-9fca-42167c902a11
Expiry Date
01/01/0001
Salary
Location
Pullman Auckland Airport, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
Welcome our guests with a warm smile and set the tone for an exceptional stay at Te Arikinui Pullman Auckland Airport.Assist guests with their luggage during check-in and check-out, ensuring a seamles
Reference
933a3d8a-3c03-4e41-9a20-e87bd69a84b6
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
Are you a dynamic, confident, and highly organized leader ready to make a significant impact?We are currently seeking a motivated Front Office Assistant Manager to join our vibrant Front Office team.
Reference
6b51944b-0f31-4395-870a-bfd72f33efc1
Expiry Date
01/01/0001
Salary
Location
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Receber e atender os clientes com o estilo único do Ibis Styles, garantindo uma experiência acolhedora e personalizada. Prestar informações diversas, de acordo com as necessidades dos clientes e práti
Reference
51be21ff-b7db-40ca-a798-4e637651a1e3
Expiry Date
01/01/0001
Salary
Location
Novotel Sydney International Airport, Wolli Creek, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Wolli Creek
Job Category
Rooms
Description
We are looking for an Assistant Night Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.As a Full Time Assista
Reference
3e7cf8d6-34b4-4c0f-b190-ac0fa8d8dd42
Expiry Date
01/01/0001
Salary
Location
Pullman Adelaide, Adelaide, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
PULLMAN
Job type
Permanent
Locations
Adelaide
Job Category
Rooms
Description
Housekeeping AttendantYou are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and
Reference
4a67c13f-944c-4474-af98-dd49340475d0
Expiry Date
01/01/0001
Salary
Location
Peppers Marysville, Marysville, Australia
Experience Level
Entry Level
Job Schedule
Casual
Brands
PEPPERS
Job type
Permanent
Locations
Marysville
Job Category
Rooms
Description
In this key role, you’ll be the first impression for our guests – delivering warm, genuine service from check-in to check-out. You’ll handle everything from guest requests and local recommendations to
Reference
fa661d95-d1b1-4c6f-8cc2-02a9a1287322
Expiry Date
01/01/0001