Reservations Team Leader

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and customer-focused Reservations Team Leader to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our hospitality management team, you will oversee the daily operations of our reservation department, ensuring exceptional guest experiences and maximising revenue through efficient booking processes.

• Manage and supervise the daily operations of the reservation department
• Train, mentor, and lead a team of reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation enquiries and resolve guest issues promptly
• Generate and analyse reports on reservation performance and key metrics
• Stay updated on local and international hospitality trends to maintain a competitive edge
• Ensure compliance with Vietnamese hospitality regulations and standards
• Participate in cross-functional projects to improve overall hotel operations
• Develop and implement strategies to increase bookings and customer satisfaction

• Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
• In-depth understanding of hotel operations and reservation management systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Proficient in data analysis and report generation
• Ability to make quick, informed decisions in a fast-paced environment
• Customer-centric approach with a commitment to guest satisfaction
• Fluency in English required; Vietnamese language skills highly desirable
• Knowledge of local hospitality market trends in Phu Quoc and Vietnam
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in hospitality-specific software and booking systems
• Understanding of revenue management principles
• Ability to handle high-pressure situations and resolve conflicts effectively
• Familiarity with the local tourism industry in Phu Quoc would be advantageous

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.