- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Novotel Marsa Alam Beach Resort, Red Sea, Marsa Alam, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF39306G
Reservations Supervisor - Resorts Experience
Region
MEA SPAC
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes
• Sort all the correspondence in the order of priority and process the reservation to the set standard
• Input, modify or cancel phone reservations into the system direcly and file accordingly
• Access the GDS / CRS / Internet regularly and input these reservations into the system
• Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.
• File all correspondence in a chronological and alphabetical order on a daily basis.
• Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.
• Acquaint self with regular callers and acknowldge them by name.
• Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.
• Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
• Ascertain callers needs though open ended questions and try to sell higher yield rooms.
• Use the correct guest history when making a reservation.
• Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
• Refer to the Credit Manager if credit facilities are required.
• Obtain approval from the Front Desk for same day reservation or on near sell-out dates.
• Refer requests for extension or change of payment for in-house guests to Front Desk.
• Perform any other duties that may be assigned from time to time by the management.
· Good interpersonal skills and self-confident.
· Guest oriented and service minded, with attention to quality.
· Good sales skills.
· Dynamic.
· Good presentation.
· A thorough and organized approach.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kolkata
Job Category
Sales & Marketing
Description
Develop and implement comprehensive digital marketing strategies to drive brand awareness, website traffic, and web-direct growth bookings for rooms, F&B outlets and eventsLead multi-channel digital c
Reference
05ef3ecb-fdb2-48ce-9211-08db0595f331
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Vadodara Surya Palace, Vadodara, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vadodara
Job Category
Sales & Marketing
Description
MANAGEMENT/SALESPreference will be given to candidate with strong Rooms Sale background.Manage products and relationships with the customer contacts for sale of our products.Determine current and ongo
Reference
a0f5bd60-dbee-4830-92e5-6bd7dda9fd70
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Victoria
Job Category
Sales & Marketing
Description
What is in it for you: Employee benefit card offering discounted rates at Accor properties worldwide Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver Exclusive access to t
Reference
ccbbbcc5-5196-459b-a6ab-6d8f05d4705f
Expiry Date
01/01/0001
Salary
Location
Sofitel Mexico City Reforma, Mexico City, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mexico City
Job Category
Sales & Marketing
Description
Extensive experience in the luxury entertainment sector, including touring, film productions and managing corporate accounts. Additionally, with a robust background in participating in trade shows acr
Reference
318f9dc5-9f09-4c70-8fa0-9b2a3cff930d
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Sales & Marketing
Description
Group Sales Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build s
Reference
84d97b6f-647a-4486-83cf-2b63d828da1b
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Sales & Marketing
Description
Rate of Pay: $60,000- 70,000 per annumReporting to the Director, Revenue the responsibilities and essential job functions include:Support Director of Revenue Management with analysis of market trends,
Reference
4bd251e0-a6a1-4595-b4a3-4d10b50a3aca
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
San Francisco
Job Category
Sales & Marketing
Description
What you will be doing:Reporting to the Director of Event Services, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly
Reference
c1e0a2da-ae50-4b82-9856-34e0dc9229fe
Expiry Date
01/01/0001
Salary
Location
Novotel Istanbul Zeytinburnu, Istanbul, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Making agreement with companies to increase the revenue of the hotel in line with Accor standardDeveloping sales techniques and strategiesConducting market researchReport the performance of the genera
Reference
dfea1637-862c-442d-ab78-b735d4798533
Expiry Date
01/01/0001
Salary
Location
ibis Paris CDG Airport, Tremblay-en-France, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Tremblay-en-France
Job Category
Sales & Marketing
Description
L’ibis Paris CDG Airport est à la recherche de son/sa Responsable Commercial(e) pour accompagner les équipes de vente dans le cadre d’un remplacement de congé maternité. L’ibis paris CDG Airport c’est
Reference
613f7cdb-aacd-4248-8c00-e9f37a7d8682
Expiry Date
01/01/0001
Salary
Location
Mercure London Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Responsible for the sales and management of all group bookings of 10 rooms or moreThis also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group
Reference
1746c01d-b47c-4b38-ab2c-7defbf84e8bc
Expiry Date
01/01/0001